If you’re experiencing issues with your Jaybird RUN earbuds such as connectivity, audio, and distortion, or connecting to the Jaybird app, you may want to try resetting your earbuds. Your right earbud is the master earbud and is the one to reset.

To soft reset your right earbud:

1. Place your right earbud into the charge case and close the lid.
2. Open the charge case and remove your earbud.

To hard reset your right earbud:

1. Turn off your right earbud by pressing the right multifunction button for 3 seconds.
2. With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.
3. Double-press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.

When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device and reselect your favorite preset from the Jaybird app.

For more information, see How Do I Pair My Jaybird Run Earbuds?