The Jaybird RUN charging case should click closed easily. If you can not close the charging case, please check the following:

• The ear fins have been installed correctly. The ear fins should be pushed all the way onto the earbuds.
• The earbuds are seated correctly in the charging case. Use the charging case to guide your earbuds to the correct position.
• Once placed in the charging case, give the earbud a slight twist to make sure it in the right position and is secure.

If you’ve damaged your charging case, please contact Support.