If the fitting device is not connecting to your device, we recommend resetting them. In order to do so, follow the steps below:

1. Power off the fitting device — hold the on/off button for three seconds until you see a red light on the in-line control box.
2. Enter pairing mode on your fitting device — hold the on/off button for five seconds until you see a blinking blue light.
3. Reset your paired device list — triple-tap the on/off button.
4. Forget the FitKit from your device’s Bluetooth settings, toggle Bluetooth off, and then back on.
5. Close Bluetooth settings, and go back to the UE FitKit app.
6. Follow the prompts in the app to continue through the fitting process.

If you are still experiencing the same issue, reach out to our support team.