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Craft Crown Not Working With Adobe Creative Cloud Apps in Mac Catalina

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Sebastien Lubrano

I recently bought a craft keyboard hoping to use the dial "crown" for Premiere Pro and Lightroom, however, when I tried installing the profiles on my Mac running Catalina 10.15 the profiles for Abobe Illustrator CC, Adobe Lightroom Classic CC, Adobe Photoshop CC, and Adobe Premiere CC cannot be installed. This leaves the dial to be pretty much pointless since there is already a dedicated volume button... Wondering if there was any news on an update coming soon for this? 

OS: Mac OS Catalina 10.15 Public Beta 1

Keyboard & Program: Logitech Craft // Logitech Options (07.01.0015)

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12 Kommentare

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  • Offizieller Kommentar
    Logi_RC

    Hi Sebastien Lubrano,

     

    Thanks for choosing Logitech.

    I'll be more than willing to help you regarding your  Logitech Craft Wireless Keyboard for Advanced Creativity & Productivity.

    In able for us to assist you further, we would just like to verify what specific version of  Abobe Illustrator CC, Adobe Lightroom Classic CC, Adobe Photoshop CC, and Adobe Premiere CC that you're currently using right now.

     

    Regards,

    Logi_RC

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  • Sebastien Lubrano

    Hello,

    I am using Lightroom Classic CC release 8.1 (Build 1200465), Photoshop CC release 20.0.4, Illustrator CC release 23.0.4, and Premiere CC release 13.1.2 (build 9). My hardware is a MacBook Pro 15-inch 2017 with 2.8 Ghz i7 and 16gb of RAM if that helps. I'm still running the beta of Mac OS Catalina and only the adobe suite apps do not work.

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  • Sebastien Lubrano

    Hello ? 

    Is there any update on this problem? It's been over a month and no one has helped me with this issue...

    3
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  • Maiar Altius

    Dear @Logitech

    I am having the same issue. I have updated all my Adobe Apps.

    • Illustrator CC 23.0.4
    • InDesign CC 14.0.2.324
    • Lightroom Classic 8.4
    • Photoshop CC 20.0.6
    • Premiere  Pro CC 13.1.4

    MacOs Catalina 10.15 Beta (19A526h) with Craft Advance Keyboard Firmware Version: 07.01.0015

    2
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  • Maiar Altius
    • Bearbeitet

    @all

    Resolved by reformatting and reverting to previous generation MacOS Mojave 10.14.6 (18G87).

    1
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  • Torbjörn Hedberg

    I'm having the same problem. Error installing the profiles for the Creative Cloud applications in macOS Catalina 10.15

    Fix on the way?

    2
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  • Karim Guidjou

    Same problem for me, anybody from Logitech could respond to us ? 

    You really need to do something with your after sell service for a 200$ keyboard. more expensive as Apple but the service is not here.

    1
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  • blaise corneloup

    Same issue here. I use illustrator cc 2019 & catalina. I install office suit and logi option is working well. Frustrating

    1
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  • Daniel4251

    If you want an answer from Logitech its better to file a ticket with their support. 

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  • John51092834

    Same issue here after updated Creative cloud CC to the latest version photoshop 2021. The latest version of the Logitech option did not address the bug. It seems to work in photoshop 2020, but after updating the Logitech option to the latest version, it stop working again! For the price we paid for the keyboard the customer support is not up to the par of the value we pay for the keyboard. We need a update soon to utilise the craft crown.

    -1
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  • Alessia Dellagiacoma

    I've the same problem now with Photoshop and Illustrator after an update. Logi support is useless!
    Fix on the way?

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  • Claudiu Morut

    Same probleme here. Work in Office and 2020 version of Photoshop and Illustrator but not in the 2021 versions. Anyone find a solution? 

    0
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