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[Feature request] Make MX Keys easy switch the mouse too

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535 Kommentare

  • William Zajac

    I just want to add my input to this as well, I too bought an MX Keys and MX Master 3 combo with the thought that I would no longer have 3 mice/keyboards on my desk... well we got the keyboards, but the fact that I have to lift the mouse up to toggle the connection just seems like awful ergonomics. As for Flow, it does not work well if you regularly toggle 1 main screen between 3 systems, I have dedicated second monitors for my home/work setup, and one very nice main monitor that I switch between home/work/my iPad. Given that my laptop and iPad are not on the same plane as my monitors I can't set the orientation for flow in a way to would be easily usable. You produce a product (flow) that seems to do something _much_ more complicated than a simple switch which is all we are asking for. 

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  • Jan Folfas

    I regret buying MX combo. I've just bought Synergy software. It works like a charm. I wish I knew that one before. Flow is as "good" as Logi support.

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  • Jan Folfas

    Can anyone (with some reputation - I don't have any) publish a post on Reddit (r/programming) with link to this thread? Logi advertises MX series as dedicated for devs. I think that can be useful information for anyone who consider buying.

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  • Greg Smiddy

    I genuinely can't imagine this is that hard to implement. When I switch my keyboard to device 2, I want my mouse to follow suit and also switch to device 2. 

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  • Vincent PAPUCHON

    Hi all,

    I agree with Greg, if Flow can do it the Easy-Switch button can do it too !

    Logitech has probably plan to sell us a 'new' product that includes this functionality...

    Unfortunately, if not in the next update, i won't buy any Logi devices in the future and advise everyone I know to do so.

    This has been more than a year now that (loyal) customers ask for this !

    @Logitech : Now It's time to show us how you care about your customers and demonstrate what your engineers can do.

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  • Jose Maria Herrero

    Following the suggestion of other guy on this community I added a negative review to my Amazon purchase of Logitech MX Keys and Logitech MX Master 3, I hope my review reaches many people and allows them to take a better decision before their expensive purchase. I suggest every one to do the same to avoid others the frustration we are suffering and also maybe somebody at Logitech finally reacts after 2 years of the initial request.

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  • Mark7460

    I had a dream last night that I was switching my mouse & keyboard between my computers from the keyboard...then I woke up with a message from this thread and realized that it was a frustrated "nightmare".  Maybe we'll get the obvious functionality "somewhere over the rainbow" & stuff, right?

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  • Mark7460

    @Jose Maria Herrero, have you posted on the site that you bought them?  Amazon has started to trend towards truth...add your cautionary tale somewhere??

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  • Siddharth

    Hi all,

    Thanks for reaching out.

    It is not possible to use one Easy-Switch button to at the same time change both your mouse and keyboard to a different computer/device.
    We do understand that this is a feature that a lot of customers would like. If you are switching between Apple macOS and/or Microsoft Windows computers, we offer Flow. Flow allows you to control multiple computers with a Flow-enabled mouse. Flow automatically switches between computers by moving your cursor to the edge of the screen, and the keyboard follows.
    In other cases where Flow is not applicable, one Easy-Switch button for both mouse and keyboard might look like a simple answer. However, we cannot guarantee this solution at the moment, as it is not easy to implement.
    https://support.logi.com/hc/articles/1500008089162-Can-I-switch-my-mouse-and-keyboard-at-the-same-time-using-one-Easy-Switch-button-

    In case you need any additional support, please write back to us.

    Regards,
    Siddharth S
    Logi Support

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  • Peter Lupo

    Siddharth S,

     

    You forgot to tell the people in this thread who made it work by using 3rd party software that it is not possible. As a consequence, they mistakenly made it work. Maybe you should tell them they live in a different reality, and that's why they could make it work while Logitech can't.

    Otherwise, you should have Logitech do their job because your advertising is VERY misleading and the number of comments in this thread of people who understood it wrong pretty much proves it.

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  • Peter Lupo

    Mark7460 That is a VERY good idea. Not just on Amazon and not just on the ads where they are sold as a combo, because I bought them at different times.

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  • Siddharth

    Hi Peter,

    Thanks for reaching out.

    We apologize for the inconvenience caused. We'll pass along your suggestion to our team to check out. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.
    In case you need any additional support, please write back to us.

    Regards,
    Siddharth S
    Logi Support

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  • Peter Lupo

    Yes, there is. Please make sure the team knows that, in this thread, some people have reported that they make it work with some changes and they explain the changes in detail, as this may provide them ways that they can investigate.

    Also, tell them that even if they can't work for every combination of operating systems and versions, that making it an optional experimental feature in the UI would still be a huge benefit to a lot of us. And that at least customers who arrive here will understand that Logitech did what was possible and care about us. This has A LOT of business value that Logitech has been neglected.

    Tell your Product and Marketing teams that burying this information in the FAQ while providing ambiguous information upfront is NOT enough. When you talk about the flow and the keyboard+mouse combo, add a footer note saying that switching the device's Bluetooth pairing is done device by device. It would have avoided ALL this.

    From an IT manager, former CS agent, AND CLIENT, these 3 things are how Logitech should have done since the beginning to make this right. 12 pages in this thread and Logitech still couldn't have this figured out. It's impressive.

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  • Chris Sexton

    I have now written a poor review on Amazon.

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  • MarcelHoffs7160

    This functionality is very very needed. Though I can understand that it is a bit difficult to implement. Because if you want to implement this properly, independent of the OS, it is actually something that has to be baked into the firmware of the devices and probably even the receivers. Definitely not straightforward if this hasn't been planned from the start.

    Though even without this you can accomplish a working setup. Currently I have a Windows and a Linux machine where I switch between with 1 button press. It works perfectly. Though it relies on software installed on Windows side and on Linux side. Not ideal... but workable.

    I have documented my steps on my GitHub page. Maybe somebody finds this useful:

    https://github.com/marcelhoffs/input_switcher

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  • Greg Smiddy

    I don't see why it has to be a hardware solution, I'd be perfectly happy with a software solution within Options. A checkbox that says "Also switch my mouse when I switch my keyboard." If MarcelHoffs7160 can do it, then why can't Logitech? The functionality is already built into Flow, I just want to be able to do it manually when I command it from the keyboard.

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  • MarcelHoffs7160

    Well in my case I have full control and admin rights on both my machines. In that case it is fine to install some software and have it working like that.

    Though if you have like a personal computer and one from work, on which you most of the time don't have admin rights to install software, then a hardware solution is much better. No dependency on OS, admin rights or whatever. Just plugin the receivers and have the hardware do it

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  • Greg Smiddy

    MarcelHoffs7160 that makes sense, thanks for the explanation. 

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  • Prem L

    Hi everyone,

    Thanks for sharing the feedback with each other. We have also shared the feedback. We will update you once we get any updates in this regard. We apologize for the inconvenience.

    Regards,
    Prem L
    Logi Support

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  • Steve3492

    Hi MarcelHoffs7160 

    I've been waiting for Logi to provide the solution, and am still hoping they will, but in the mean time would like to implement your solution.

    I have two Windows machines and full admin access. Is there a Windows equivalent to Solaar to use for identifying the switching parameters needed in your batch file?  I think the Logi Unifying app does the same job as Solaar but only has a GUI front end.

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  • Adam Nagy

    Hi Prem L, hi Siddharth,

    so do I get that right that this support page works like a one way street, we write our feature requests, you forward them to the development team, and then happens what happens? So you have no way of tracking the issues you yourselves have created, nor have a mate in development, who could give the slightest piece of information on this thing?

    You say this thing is hard to implement, and I can see that hardware changes might be necessary. But in that case just write that it is not possible with the current piece of equipment, and only like Logi Bolt will be capable of such feature, so we have to wait for MX Keys 2 and MX Master 4 or so, and can trash the current hardware.

    As an engineer, I find it very hard to believe that you have no response from the dev team/PO of the team, although I can believe that such an answer would be considered confidential. If this is the case, I could accept that, but based on your answer it seems to me that it is rather my assumption in the first question.

    Either way, I am looking for your response! Thanks and have a merry christmas!

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  • RoboAddy

    Cue copied & pasted reply in 3, 2, 1...

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  • Jose Maria Herrero

    The devices are totally capable of performing this action with its hardware, even my cheaper 8 year old Logitech keyboard has a chip capable of it (I have used similar chips in my projects). They will need a firmware update for sure, anybody familiar with micro-controllers can to it and probably if the firmware was opensource somebody would have already implemented it.

    But I understand for a company with millions of devices is not so easy as there is a potential risk of bricking the devices or create a security issue that will discredit their name.

    What we want a know is if developers are actively working on it, if it will be available for our current devices with out having to buy MX 2, and an expected time frame to see it fixed.

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  • TJ Smith

    Adding another vote for getting this functionality!

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  • Daniel G Newell

    Not easy to implement... Argh. That is why I bought MX Keys and MX Master 3 Mouse! Thought that was built in to the price. I stopped buying Logitech products for my company many years go, this was my first jump back in based on such stellar reviews as "The keyboard and mouse Apple should have but didn't invent" and such. Maybe so, but that doesn't turn it into a keyboard and mouse I should have bought. It is literally shelfware now, and I look forward to getting back to killing future reqs for Logitech gear w/o very, very good reasons supplied on resubmission. I should have "known."

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  • Greg Smiddy

    @jose Maria herrero hit it on the head. I’d at least like to know if this feature is going to be considered or if this’ll be a perpetual hand-in-the-face. I’m nearing the end of my return window for my MX Ergo + Vertical

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  • usoska

    Just found this thread by searching exactly this feature.

    This is a must have feature for a 200€ keyboard + mouse set !

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  • Winston Crowder

    Go ahead and add my name to the frustrated customer list! (personal <---> VPN work laptops) Just bought MX Keys to go with my M720 Triathlon.

    I don't switch that often, so now I will live with pushing two buttons, but I hate it and would love to have a 1-tap solution.

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  • Maxime Thébault

    Yet another frustrated & angry customer who has bought a 200€ keyboard + mouse set which advertises "easy switching with one button" but fails to deliver on its commercial promises because of incomprehensible engineering decisions.

    Why would you go with implementing the feature on the client-side, with all the well-known caveats (implementing support for each platform individually, unprevileged users unable to install that software, platforms not allowing custom software, and so on) instead of going with bundling the feature in the Logi-devices, the one thing you have total control over?

    Client-side implementation is probably nice as a proof-of-concept, but definitiely not expected in a final product that pricey. A production-grade implementation of a feature does not work only for 50% of the final users.


    The simplest explanation for going that route is probably cost-based: it was much cheaper to have this implemented in the Windows & Mac apps, for an easy, impactful commercial promise. Can't say that it's not a smart: I've been tricked too.

    But here's the catch: you would expect such a trick from barely known companies selling low-end products, not by a brand you're supposed to trust for its seriousness selling 200€ keyboard+mouse sets.

    Stop fooling your customers, admit your wrongs and start working on a real implementation of this feature, not the proof-of-concept you dared releasing to the public in an actual product. Make the feature worthy of the price we are paying.

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  • Siddharth

    Hi Maxime,

    Thanks for reaching out.

    We are sorry to hear about your experience. Please accept our sincere apologies for not being able to fulfill your needs at this point in time. We always want to ensure we are providing our customers with the best products and experience

    In case you need any additional support, please write back to us.

    Regards,
    Siddharth S
    Logi Support

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