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[Feature request] Make MX Keys easy switch the mouse too

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535 Kommentare

  • Stefan B

    Hi @logitch can we get an update about this feature request? In the media 'good' news comes out about your new bolt technology. Which seems to be the solution for our problem... what about existing products?
    https://www.forbes.com/sites/marksparrow/2021/09/01/logi-bolt-is-a-new-secure-and-robust-protocol-for-wireless-keyboards-and-mice-from-logitech/

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  • Dusty Kline

    I understand the official response that this is not "easy" to implement -- but it also cannot be particularly difficult to implement on MX devices that already support Flow. There are only 3 basic steps that need to be possible, and combined, to enable this:

    1. MX Keyboard needs to communicate, via the device buttons, that it intends to switch computers (clearly already possible)
    2. Computers need to understand that the MX Keyboard is switched to them (or away from, or each) -- Appears to already be possible since Options has settings for which device buttons go to which computer
    3. Computers need to be able to initiate MX mouse switching from one device to the other (again, already possible since Options+Flow does this based on cursor position).

    So, maybe it's not terribly easy to implement, and maybe it would be plagued by the same reliability issues that make Flow a little touchy, and perhaps it would even be restricted to machines on the same network, as Flow is ... but it should be very much doable either exclusively in Options or in a combination of Options + firmware update. I understand that code won't simply write itself -- but Logitech should be a little embarrassed that these flagship devices don't already work in this obviously better way and should make it a priority to implement.

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  • Jan Folfas

    I managed to setup my solution in both Linux and Windows. It's working using mouse gesture (MX Master 3). But shortkey is working as well (for me it's Ctrl + Alt + Home) - I decided to not use dedicated Device Switch buttons to keep it as a backup.

    On Linux it's very easy: I have a script which changes host to Windows and it's executed either by shortcut or mouse gesture (configured using Solaar).

    On Windows I am using hidapitester in order to communicate with devices (change host to linux). More info here:
    https://github.com/Logitech/logi_craft_sdk/issues/28
    Script is bound with shortkey (the same as on Linux) and it's possible to execute app using gestures - configured via Logi Options. I had to create EXE from my bat file in order to do that.

    Now I am satisfied, but still I expect this issue to be solved by Logi.

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  • Chris Sexton

    277 comments deep! I've been on this email chain for over six months now with no resolution in sight. What do we need to do to get a resolution? do we all need to spam the Logitech twitter account till we get noticed? pool our money together to buy Logitech shares and then elect ourselves to the board and make this issue the companies purpose? I'm out of ideas and patience. This thread is the final resting place for the hopes and dreams of MX customers. It seems this will continue until the product gets discontinued and they will say buy the new product that has that feature.

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  • Bryan Sturdy

    As far as I can see this needs a receiver (or possibly keyboard) firmware update to work properly for all cases.  Anything that relies on executing some code on a device (either Logitech Flow or Options or a script / 3rd party program such as hidapitester or Solaar) won't work for cases where people can't run their own solutions (e.g. a work computer or another OS). I'm not sure whether it also works where the device which currently has 'focus' is switched off because you can't use the mouse on the second device because you haven't switched to it and it would be clumsy to have to run a script from the keyboard even if you can switch to the keyboard before logging in.  My use-case is two PCs one of which is for work and I can't install or run anything third party on it. It works today (but only for the mouse by flipping it) as I set up the receiver for the work computer via a third PC.

    I would have thought it should work like this (assuming 2 receviers for simplicity): Assume we can install Logitech Options on one PC (called Home) for setup and configuration and (firmware) updates and we're already set up with two receivers that we can switch using the buttons between Home (receiver1) and a second PC we can't install anything on (called Work with receiver2).

    The Problem:
    When I press Easy-Switch-1 the keyboard connects to Home via recevier1 and when I press Easy-Switch-2 it connects to Work via receiver2 but it only does this for the keyboard. I presume the keyboard must do this by talking to both receviers when I press an Easy-Switch. So if I press Easy-Switch-2 the keyboard should say recevier1 disconnect, receiver2 connect (otherwise I'd be typing on both). It must do this without any Logitech software installed because receiver2 on Work is working via the button presses only.

    The Solution:
    Today I have to press Klumsy-Switch on the bottom of my mouse to cycle to receiver 1 or 2. So the receivers clearly know about the mouse as well. What we all want to happen is when receiver1 gets a disconnect message for the keyboard, it should ALSO disconnect the mouse. When receiver2 gets a connect message for the keyboard it should ALSO connect the mouse. Then it seems to me it would all work. Perhaps Options is needed as a one-off to tell the receivers to do this - it could provide a link-mouse-to-keyboard option.

    Possible Complexity:
    The only complexity I can see is if today the receivers don't remeber the mouse details when they're not connected (they must when connected of course). If that was the case when a receiver gets a 'connect keyboard' message it might not know the mouse it had to connect to - hence my suggestion there might be a firmware update needed for the receivers so it could remember (and perhaps be told by Options as a one-off). If updating the receivers isn't possible then maybe the keyboard could be updated to impersonate the mouse - so pressing Easy-Switch-2 sends disconnect keyboard and disconnet mouse to receiver1 and connect keyboard and connect mouse to Easy-Switch-2. Again Options could be used to say link-mouse-to-keyboard as a one-off to tell the keyboard it needs to send both messages.

    So the only problem that there seems to be is if it's not possible to do firmware updates on either the keyboard or the receivers. In that worst-case scenario Logitech could provide updated receivers only (and ideally free updated receivers to all the contributors to this forum of course!...)

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  • Vlad Radoiu

    Bryan Sturdy Yes! This is the implementation I was also thinking about.
    Regarding firmware upgrade, it does look possible via the current Logitech Unifying Software:

    -> Open Logitech Unifying Software

    -> Click "Advanced..."

    There you have the information for the Unifying Receiver connected to the PC and the devices paired to it, together with the FW version of each device and a button to "Update FIrmware":

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  • Bryan Sturdy

    Vlad Radoiu - thanks!  I was being lazy - I should have check the Logitech Unifying software (I'm on a different computer) - so it seems updating the receivers is an option.  Siddharth - I think everyone on this forum would be grateful if you could ask someone from Logitech's technical team to explain why it's so difficult to implement and could not be done in the way I suggest a couple of posts ago.  It seems that all the pieces of the puzzle are there - but if there is a more complex reason at least that would explain if not mitigate the inaction.  I thought I might have misread the marketing for these items (which as others have commented, are physically great) but with so many comments on this thread it seems the misunderstanding is very common.

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  • RoboAddy

    We won't let this thread die until the feature is implemented!

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  • Ngberg

    Please continue passing this feedback to the development team. I imagine you will continue getting comments and feedback on this until it has been implemented.

    The amount of feedback you have received, and continue to receive, on this feature should make it very clear to the product and development team that this is what your customers need. It should be a top priority in the development backlog.

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  • Adam Nagy

    After purchasing MX Keys for about a month, since I am loving it wanted to buy the MX Master 3 instead of the current G604 for this very function, and now it turns out that they are not capable of such :( as for many others here, Flow is not an option on the work computer, so I guess as this point I am better off with the G604 - that at least has the switch button on the top instead of the bottom... please implement this :)

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  • Pedro Drummond

    I make Christian Goke's words my own. We need an actual position from Logitech regarding this issue.

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  • Jonas za

    Option to write directly to Logitech MX product manager 'Jean-Christophe Hemes' now seems appropriate (nothing changed in months and no one answers if they are planning to release an update to fix this).

    He is on LinkedIn. So we can ask him directly or leave feedback under his post about his product presentation: https://www.linkedin.com/posts/jhemes_pmf21-productmanagement-activity-6864964707879661568-_W7t

    Anyone who needs this functionality can ask too.

    P.S. found him in a public logitech video https://youtu.be/3qTzJfzDkwM 

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  • Greg Smiddy

    I don't see why it has to be a hardware solution, I'd be perfectly happy with a software solution within Options. A checkbox that says "Also switch my mouse when I switch my keyboard." If MarcelHoffs7160 can do it, then why can't Logitech? The functionality is already built into Flow, I just want to be able to do it manually when I command it from the keyboard.

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  • RoboAddy

    Cue copied & pasted reply in 3, 2, 1...

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  • Ngberg

    Amen Trevor Morgan.

    Siddharth, each time you copy and paste your templated responses here, you're honestly just making this worse. And I can guarantee you're making a few of us angry.

    For a company and brand the size of Logitech, this is honestly some of the most appalling neglect of customer feedback. And I bet they try sell this feature to us in the next model. Last time I buy anything Logitech.

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  • Trevor Morgan

    unikeys

    LOL - "I have a passion for creating and managing products that empower users and make their lives better.."

    He's now on my to-do list for today.

    EDIT Paolo doesn't accept direct emails on Linked in unless you're connected with him (which as per his settings, he doesn't prefer). 

    I've sent him a connection invite so will now see how that goes

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  • Stig Klüver

    Fuck it - 1 year has passed since this thread was started - Got another mouse from a different company - and noted to my self not to buy Logitech again - one less headache

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  • Greg Smiddy

    I didn't say it's not affecting people. I'm here too, aren't I?

    My point is, being hyperbolic isn't productive. Just be honest and say you'd find this feature to be useful and would make you more likely to buy Logi again in the future. Nobody is holding up a $400,000 peripheral order for a company because they have to push the swap buttons on their keyboard and mouse separately. We're trying to get support to help us, not make them blind from rolling their eyes too far.

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  • RoboAddy

    Any kind of "real" response instead of copy-pasting the same few responses ad infinitum would be great...

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  • James0610

    Since Logitech has not responded to anyone on this thread past the usual "we will pass it along" response, I'm changing brands and trying this mouse. Similar to Logitech form but has the functionality desired to have the device switch button on top. Logitech please take note of how easy this can be.

     

    https://www.amazon.com/dp/B08RZ2NLSK?tag=track-ect-usa-485210-20&linkCode=osi&th=1&psc=1 

     

     

     

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  • Trevor Morgan

    Oh, BTW everyone, make sure you downvote any meaningless comments from the Logitech staff, there is a miniscule chance they will take it more seriously or get flagged internally.

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  • Louis Saadeh

    we don't want to use flow, we want keyboard and mouse compatible to switch targets for the keyboard and mouse from the keyboard. suggestions like using the fn key + 1,2,3 target keys are a good method.

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  • AdamIlizarov5359

    I purchased the MX keys and MX Master 3 mainly for the Easy-Switch feature on the MX keys which I presumed would easily switch the device that the keyboard and its corresponding mouse control. Sadly, after reading through this feature request post I realize the Logitech team can't seem to figure out a solution.

    I just don't understand how Logitech Flow is able to switch the computer/device on both the keyboard and the mouse but the easy switch key can't accomplish that. There must be some sort of solution. The problem with Logitech Flow is that I frequently accidentally switch devices by mistake by having the mouse touch an edge and that interrupts my workflow. If a key on the keyboard could be programmed to do the same as flow (switch both keyboard and mouse), that would already be a better solution than "we cannot guarantee a solution as it is not easy to implement".

    The problem with switching devices on the MX mouse is that I have to lift it and press the device selector button under the mouse which is not very seamless to do. I was hoping I can program a button (such as the wheel mode shift button) to work as a device switch but that option is not there. I was forced to buy the M720 with a more accessible button to switch between devices. I would have loved to use my MX master when simultaneously using multiple devices.

    All in all, Easy-Switch is not so easy and Logitech Flow doesn't flow very well.

    I realize the Easy-Switch button doesn't work in a way that we all wished it did but I hope the team can at least develop different ways to switch between devices in Logitech Flow.

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  • Vincent PAPUCHON

    Hi,

    Just provide us the script/program/command/code run by "Easy" Switch function after the detect of the screen border.

    Then you will see how fast the community will do what your "dev" (or commercial) team don't want or is not able to do.

    V.

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  • Johan Van Hoye

    https://support.logi.com/hc/en-us/community/posts/360050755634/comments/5403125253271

    Interesting find, this https://github.com/marcelhoffs/input-switcher. Thanks Ricardo Cruz

    With MX Keys and MX Master 3, I was able to configure it in such a way that clicking the mouse wheel switches over both the mouse and the keyboard from the windows computer at channel 1 to the windows computer at channel 2. Unfortunately and after many hours of debugging I was still not able to make the second windows machine do the same, and switch back to channel 1.
    So it helped me about 50% :-)

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  • ahren pradhan

    Just by answering this question we can know if this feature is fundamentally possible or not

    Can we change the lookup device of the keyboard or the mouse using the logitech options software?

    If FALSE then I will not be expecting this feature, but if the statement is TRUE, then this feature is definitely possible by letting logitech options running on the background and maybe also doing a firmware update on the devices.

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  • Warlock

    Thanks for the official FAQ response.  Hopefully this will prevent more people shelling out £200 like I did only to find that they have to manually press the button under the mouse at least 10 - 20 times per day.

    The marketing indirectly implied that this easy switch button would work for switching both, given how much the 'pairing' was played up.

    The devices themselves are kinda disappointing.  The double-sized escape key pushes the function keys to a position that you'd not expect them to be in - meaning F1-4 often are used inaccurately.  They suffer from 2.4Ghz interference, and will occasionally register double key presses or not register at all.

    Flow is utter, utter garbage.  If the target device is offline, the keyboard and mouse will just lock up when you go to the hot zone.  If you use a modifier key to prevent the hotzone in regular computer use, it's annoying to use and you may as well just have a modifier key to move the control to the other computer.

    All I want is the mechanism flow already has; a command line software trigger or key combo that will trigger the flow move from device 1 to device 2 (and roll back if the other device isn't found, which seems to be how flow works) - and vice versa.

    My dell monitor has a commandline for switching monitor inputs, which I use with a StreamDeck for convenience - it'd be great if the flow app could provide that too.  The other flow features... gimmicky garbage.

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  • usoska

    So, after two years and 468 posts in this thread, the only thing Logitech has been able to do is to add a point in a FAQ. 
    Pathetic.

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  • Heels

    Not sure if this has been shared in this massive chat but this works

    GitHub - marcelhoffs/input-switcher: Switch inputs with hidapitester (Windows & Linux)

    on a keypress (using k780 I've mapped the search button to launch the VBS file) I can switch both mouse and keyboard to another device and then back again from the other device doing the same Please can this be built into Logitech options officially though as this is a faff?

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  • Daniel Hambüchen

    Well this is really annoying. I'm really in love with MX Keys and the MX Mouse. But as many users here, I have to deal with a VPN and security restrictions on my office laptop. So Flow is no solution for me.

    I really do not get, why this simple feature seems to be so complicated to implement. This free script from MarcelHoffs7160 at Github does the job on my personal computer at least. Why does Logitech not offer a solution itself? This has to be high priority.

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