If you're experiencing connection issues with your keyboard, please try the following troubleshooting steps that may help you find a resolution:
Wired connection
Wireless connection
Wired connection
- Make sure the device is fully charged (replace the batteries with brand new batteries if it's not a rechargeable device).
- Plug the device into a different USB port on your computer. If possible, don't use a USB hub or other similar device.
- If you are using a USB 3.0 port try plugging the device into a USB 2.0 port.
- Try testing the device on a different computer.
- Disable USB Selective Suspend:
- Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting.
Change both settings to Disabled.
- Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting.
Wireless connection
- Make sure the device is fully charged (replace with new batteries if it's not a rechargeable device).
- Plug the receiver into a different USB port on your computer. If possible, don't use a USB hub or other similar device.
- If you are using a USB 3.0 port try plugging the device into a USB 2.0 port.
- Try reinstalling the Logitech Connection Utility software and re-pair your device.
- Try testing the device on a different computer.
- Disable USB Selective Suspend:
- Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting
Change both settings to Disabled.
- Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting
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