If you're experiencing power and charging issues with your mouse, please try the following troubleshooting steps that may help you find a resolution:
Wired Mouse
Wireless Mouse
Wired Mouse
- Plug the device into a different USB port on your computer, ideally, one directly connected to your computer instead of a USB hub.
- Plug the device into a different computer.
Wireless Mouse
- Rechargeable Device
- Plug your device into a different USB port. Don't use a USB hub.
- Charge using a different micro-USB cable (a generic micro-USB cable from another device such as a cell phone or camera should work with your device).
- Non-Rechargeable Device
- Replace the batteries with brand new batteries.
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