Guidelines

1. If you have a technical support question, software issues/questions, complaints, requests or feedback, please contact Customer Care first:
   • Customer Care website: https://support.logi.com
   • Customer Care contact page: https://support.logi.com/hc/requests/new?ticket_form_id=360000621393
2. In order to help you with your support claim, we have provided a list of Walk-In Center locations (WIC) that can be found at the bottom of this article.
3. The WIC locations provide assistance in regards to support and warranty claims. All support and warranty claims are subject to the Logitech Limited Hardware Warranty which was originally included with your product, but can also be found here: http://www.logitech.com.cn/warranty
4. The WIC locations are open:
   • Monday to Saturday 9:30 to 17:30
   • Except National & Regional public holidays  
5. In order to avoid waiting time at your chosen WIC location, you can make an appointment using this website: http://logitech.service.akl.com.cn
6. In order to confirm that your Logitech product is potentially defective, the following applies to Service Centers: 
   • According to Logitech Limited Hardware Warranty (https://www.logitech.com/zh-cn/tos/terms.html), the WIC location tests the product first, and if confirmed defective, the WIC location will replace the defective product, at its sole discretion, with either a new product or a refurbished product of an equivalent or better functionality. 
   • Obsolete or discontinued products that are defective and under warranty will be replaced with the same product, if available. Otherwise, it will be replaced with a new product or refurbished product of an equivalent or better functionality. 
   • A replacement product is warrantied for the remainder of the original product’s warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction. 
7. In order to receive assistance with support and warranty claims, the following will be requested and is required to provide to the WIC location: 
   • Personal details, such as name, address and mobile phone number. 
   • The Logitech product with all original parts and accessories included. This includes keyboard and mouse combo products which must be both provided. 
   • Proof of Purchase in the form of a sales receipt or dated itemized receipt from an authorized Logitech Dealer or Reseller that shows a description of the product along with its price. The Proof of Purchase will be used for warranty verification purposes.
8. The WIC locations provide two types of service: 
   • Carry-In Exchange
   • Support Mail-In Exchange Support 
     NOTE: It is not possible to arrange advance replacements with a WIC location.
9. Carry-In Exchange Support: 
   • In order to make use of the WIC locations carry-in exchange support, you must physically go to a WIC location in order to receive assistance with support and warranty claims. Please check the opening hours listed above to avoid visiting outside opening hours. 
   • The warranty replacement product will be opened and demonstrated by the WIC location to ensure full functionality at the time of exchange. 
   • A sign-out form, in the form of a job sheet, will be required to sign in order to release the warranty replacement product. The form confirms the replacement product's full functionality and the receipt of the warranty replacement product. 
   • If the warranty replacement product is not available at the WIC location you may be requested to return at a later time to collect the warranty replacement product. Should this be the case, the WIC location will provide detailed information as to when you will be able to collect the warranty replacement product. 
   • The warranty replacement product is reserved for 15 days and has to be collected within that time period. If it is not collected within 15 days, the warranty replacement product's reservation is removed. This means that you may need to wait for a new warranty replacement product to become available, or another warranty redress option is to be provided.
10. Mail-In Exchange Support: 
    • In case you cannot visit your nearest Walk-in Center, you can make use of the mail-in exchange support. You can send your defective product to your nearest Walk-in Center.
    • In order to make use of the mail-in exchange support, the required details (see point 7) must be provided and the product must be shipped back using a trackable mail or courier service to a WIC location.  
    • Please ensure that you are describing the issue in detail in a small piece of paper, and also include your name, address and mobile phone number within the package for further communication.
    • The warranty replacement product's return costs will be covered by the Logitech.
    • To ensure your warranty coverage and facilitate efficient processing, we recommend returning your product to the Warranty Center (WIC) within 7 calendar days of filing your claim.
      Important Notice: If your claim is filed near the end of the product's warranty period, the product must be received by the WIC within those same 7 calendar days. Failure to meet this deadline may result in Logitech declining the warranty service.
11. All status requests in regards to WIC submitted warranty claims should be directed to the WIC location.
12. New Service Announcement in Sichuan and Hubei provinces:
    • Logitech is introducing a new service only for consumers and enterprises in Sichuan and Hubei province, where you can contact Customer Care to get help and if your product is defective, you will get your replacement delivered to you.
      1. Contact our Customer Care via support.logi.com
      2. Our Customer Care team will help and troubleshoot
      3. If defective, our Customer Care team will provide you with instructions for a free of charge return. You’ll then need to pack the product, and ship it back within 30 days.
      4. A replacement product will be delivered directly to you after confirming the defective product.
    • Note: This new service is only for consumers and enterprises, not for resellers or retailers.
13. In the event you have any feedback, concerns or complaints in regards to our Walk-In Center, please feel free to contact Customer Care via our contact page found here: https://support.logi.com/hc/requests/new?ticket_form_id=360000621393.

Frequently Asked Questions

What is a valid Proof of Purchase?
Valid Proofs of Purchase are:

• A dated sales receipt from an authorized Logitech Dealer or Reseller that shows a description of the product along with its price.

If you don’t have a Proof of Purchase:

• If you purchased the product from a Logitech authorized dealer or reseller, you can contact the dealer or reseller and see if they can provide a copy of your receipt. 
• If the product was a gift, you may want to ask the gift-giver to either provide you with a copy of the receipt or, if asking for the receipt is not appropriate, to help you process the warranty claim on your behalf.

Is the warranty transferable?
Logitech warranties are only valid for the original purchaser of the product and are non-transferable. An original sales receipt or a valid copy of the receipt is required to establish the purchase date and the original purchaser.

If the product was a gift, is it still covered under warranty?
If the product was a gift, we recommend that you ask the gift giver to either provide you with a copy of the receipt or, if asking for the receipt is not appropriate, to help you process the warranty claim on your behalf.

Is my warranty valid if I move out of the country in which I purchased my product?
No, your product’s warranty is only valid in the country in which you purchased your product.

Note: If you purchased your Logitech product from a seller within mainland China but you are based outside of mainland China, please contact Logitech Customer Support. 

Walk-In Center (WIC) Locations

In the list below, find a WIC location near you and contact them to receive information on how to proceed.