Logitech warrants to the original purchaser that your Logitech hardware product shall be free from defects in material and workmanship for the length of time, identified on your product package and/or at www.logitech.com under specifications for your product, from the date of purchase.

Logitech Authorised Service Centres (LASC) enable Logitech India customers to get Warranty Support on Logitech Products sold in India by Logitech Electronics India Pvt. Ltd., which are claimed to be defective while they are within Logitech’s worldwide warranty terms and conditions. Logitech only provides support for products in warranty and does not have repair centres.

It is recommended to contact Logitech Customer Care before contacting a Logitech Authorised Service Centre (LASC), as Customer Care may be able to help resolve the product issue. The same applies, if you have a technical support question, software issues/questions, complaints, requests, or feedback, please contact Customer Care first:

• Toll-free number: 1-800-572-4730
• Opening hours: Monday to Friday: 09.00-18.00
• Except for official National and Public holidays
• Customer Care website: http://support.logitech.com
• Customer Care contact page: http://support.logitech.com/contact

The LASC locations are open:

• Monday to Friday: 09.30-18.00
• Saturday: 09:30-13:30
• Except for official national and public holidays

In the event you need to contact a Logitech Authorised Service Centre (LASC), the list of locations can be found below.

The LASC will accept all claims for defective Logitech products received at the LASC either by:

• consumer delivery
• courier delivery ( from upcountry locations where LASC is not available - Please send in the product at your own cost. Logitech will pay for the return shipment of your replacement product if the replacement is approved.)

The LASC locations will only provide a Carry-In Exchange Support. It is not possible to send products or arrange advance replacements with a Logitech Authorised Service Centre location.

In order to receive support or assistance with warranty claims, the following will be requested and is required to provide to the LASC location:

• Proof of Purchase in the form of a sales receipt or dated itemized receipt from an authorised Logitech Dealer or Reseller that shows a description of product along with its price. The Proof of Purchase will be used for warranty verification purposes.
• Consumer Personal details, such as name, address and contact information.
• The Logitech product with all original parts and accessories included. This includes keyboard and mouse combo products which must be both provided.

If your Logitech product is determined to be faulty and needs to be replaced, the following apply:

• According to Logitech Limited Hardware Warranty (http://www.logitech.com/warranty), the LASC location will replace a defective product at its sole discretion with either a new product or with a refurbished product of an equivalent or better functionality.
• Obsolete or discontinued products that are defective and under warranty will be replaced with the same product, if available. Otherwise, it will be replaced with a product of equivalent or better functionality.
• If the warranty replacement product is not available at the LASC location you may be requested to return at a later time to collect the warranty replacement product. Should this be the case the LASC location will provide detailed information when you will be able to collect the warranty replacement product.
• The warranty replacement product will be opened and demonstrated by the LASC to ensure full functionality at the time of exchange.
• A sign-out form in the form of a job sheet will be required to sign in order to release the warranty replacement product. The form confirms the replacement products full functionality and confirmation of receipt the warranty replacement product.
• A replacement product is warranted for the remainder of the original product’s warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
• Any non defective Product will be returned to the consumer by the LASC with a Rejection Sheet.
  All consumer requests (i.e. accepted and rejected) are recorded by the LASC in their CRM system.
• If the LASC determines that a product is defective and within the warranty period and the LASC is not able to offer a suitable replacement product, the LASC may offer the consumer a refund through a cheque or via NEFT.

DOA support in India
Guidelines

1. In case of a product found to be functionally defective by the sales partner at time of sale to customer, Logitech will consider that product as Sales DOA.
2. Sales DOA should be submitted to Logitech Authorised Service Centre (LASC) along with the Original Packaging and all Original Accessories within 7 days of product found to be DOA.
3. Original Purchase invoice of the product should be provided / submitted to LASC along with the DOA Product.
4. Sales Partner should provide his Personal details, such as name, address and contact information to LASC for call Login.
5. LASC will log call into CRM & issue Pending sheet against the DOA Product.
6. LASC will issue new Product against the DOA to the sales partner. The product issued will be new & in original packaging. The Import Label of the product will be in name of LASC Partner with all details including MRP.
7. LASC will note the replacement product serial number from the Box & same will be recorded in CRM for any future reference.
8. In case of non-availability of the product, LASC will process refund in name of sales partner based on his purchase invoice amount. For refund purpose, sales partner will be required to provide his bank details to LASC .

If a Logitech product is purchased by a Retail Consumer in India and is found to be DOA, the consumer should, within 7 days from date of purchase, either:

• Visit closest Logitech Authorised Service Centre (LASC).
• If the consumer is not located near a LASC, the consumer should contact Logitech Customer Care by calling the toll-free number. An incident number will be provided by the Logitech Customer Care centre to the consumer, quoting this reference number, should either take the product to a LASC or sent it via Courier to the LASC. In this instance a maximum of 14 calendar days are allowed between receipt at the LASC and when the incident number was provided by Logitech Customer Care to the consumer.

Escalation :

In the event you have any feedback, concerns or complaints in regards to our Logitech Authorised Service Centre, please feel free to contact Customer Care on our toll-free number 1-800-572-4730 or through the contact page found here: http://support.logitech.com/contact

Logitech Authorised Service Centre locations

Location	Logitech Authorised Service Centre Address	Phone Number	Mail-in Support	Map
Ahmedabad	Accel IT Services (A division of Accel Limited), 2nd Floor, 205, SukhSagar Complex, Near Fortune Landmark Hotel, Usmanpura Cross Road, Ashram Road, Ahmedabad, Gujarat, Pin Code-380014	7824819290,  7824819590	YES
Amritsar	Accel IT Services, c/o Cell Point, Shop No. 105, Sunrise Plaza, Copper Road, Above Bakewell Bakery, Amritsar, Punjab-143001	9803154331, 9814054331	NO Mail to LASC Ludhiana
Bangalore	Accel IT Services, No. 103, 104-A & B, A-Block, Queens Corner 3, Queens Road, Opp. Indian Express Building, Bangalore, Karnataka, Pin Code-560001	7824084102	YES
Baroda	Accel IT Services (A division of Accel Limited), 608, 6th Floor, Siddharth Complex, Near Express Hotel, R. C. Dutt Road, Alkapuri, Vadodara, Gujarat, Pin: 390007	9033050153, 9033060155	YES
Bhopal	Accel IT Services, c/o Smith Systems, Plot No. 193/194, G216-217, Zone-1, M.P. Nagar, Surya Tower, Bhopal, Madhya Pradesh, Pin Code-462011	7554295554	NO Mail to Indore
Bhubaneshwar	Accel IT Services, 1st Floor, Plot No.100, Saheed Nagar, Dist-Khurdha, Bhubaneshwar, Odisha, Pin Code-751007	(0674) 2548540, 2548492	YES
Calicut	Accel IT Services (A division of Accel Limited), c/o Ufonix Tech Solutions.LLP,1st 1st Floor, Building No 8/145 . A, Lesley Building, Karaparamba ,Calicut, Kozhikode, Kerala, 673010	9895382859	NO Mail to LASC Cochin
Chandigarh	Accel IT Services, SCO 5, First Floor, Sector 20D, Chandigarh, Punjab, Pin Code-160020	(0172) 5093005, 5093001	YES
Chennai	Accel IT Services, 1st Floor, SFI Building, No. 175, Valluvarkottam High Road, Chennai, Tamil Nadu, Pin Code-600034	7824845801	YES
Cochin	Accel IT Services, Door No.-38/264,1st Floor, Behind Eastern Corporate Office, Edappally Arakkakadavu Road, Edappally P.O., Kochi, Kerala, Pin Code-682024	(0484) 3528758	YES
Coimbatore	Accel IT Services, No. 94A & 95, Prasad Chambers, East Arokiaswamy Road, RS Puram, Coimbatore, Tamil Nadu, Pin Code-641002	(0422) 4369365	YES
Dehradun	Accel IT Services, No. 109 Tagore Villa, Mauza Chukkuwala, Mehar Colony, Chakrata Road, Dehradun, Uttrakhand, Pin Code-248001	(0135) 2655797, 4091822	YES
Ghaziabad	Accel IT Services (A division of Accel Limited), C/O SHIVAY INFOTECH, shop no 107 - plot no A-11, Hans Plaza, Ambedkar Road, Ghaziabad, Uttar Pradesh - 201001	(0120)4169667, 9891607282	NO Mail to LASC Lucknow
Goa	Accel IT Services (A division of Accel Limited), No. 501 / 521, 5th Floor, City Centre, Patto Plaza, Panaji, Goa, Pin Code-403001	(0832) 6634501, 6634502	YES
Gurgaon	Accel IT Services, M - 7, Ground Floor, Old DLF Colony Sector - 14, Gurgaon, Haryana, Pin Code-122001	(0124) 4381385, 2222898	YES
Guwahati	Accel IT Services, Mitra Building, Ashram Road, Ulubari Chariali, Guwahati, Assam, Pin Code-781007	(0361) 2450611, 2450612	YES
Hubli	Accel IT Services (A division of Accel Limited), C/O SHREE SAI ENTERPRISES, NO 14, RAMANUJA COMPLEX, BEHIND CHAMMNUR JEWELLERY SHOP, STATION ROAD, HUBLI, Karnataka, Pin Code-580020	(0836) 4260602, 7483280154	YES
Hyderabad	Accel IT Services, Imran Plaza, 2nd Floor A Block, 8-2-269/11A, A1 & A2, Road No. 2, Banjara Hills, Hyderabad, Telangana, Pin Code-500034	(040) 23541781	YES
Indore	Accel IT Services, 1st Floor, Malwa Tower, B- Block, 10 Old Palasia Guitarwala Square, AB Road, Indore, Madhya Pradesh, Pin Code-452001	(0731) 4995347	YES
Jabalpur	Accel IT Services (A division of Accel Limited), C/O CRC COMPUTER, SHOP NO. 32, G.D. COMPLEX, JABALPUR, MADHYA PRADESH, Pin Code-482002	9584461452, 9109347639	NO Mail to LASC Indore (Accel IT Services)
Jaipur	Accel IT Services, F-46-B 1st Floor, Ramesh Marg, C-Scheme, Jaipur, Rajasthan, Pin Code-302001	(0141) 4129121	YES
Jammu	Accel IT Services, c/o J K Computer Media, Opp. Ranbir Library, Kachi Chawni, Parade Road, Jammu, Jammu & Kashmir, Pin Code-180001	(0191) 2561357, 9419198070	YES
Kanpur	Accel IT Services, 112/8, Benajhabar Main Road, Opp. Sachiv Nivas, Kanpur, Uttar Pradesh, Pin Code-208002	8939822083	YES
Kolkata	Accel IT Services (A division of Accel Limited), WBVHA TOWER, 4th Floor, 580 Anandapur, Kolkata, West Bengal, Pin Code-700107	(033) 44450500, 44450507	YES
Kolkata	Accel IT Services, c/o Secure Computer Service & Solution, Basement (Nr. Chandi Chowk Metro Station Gate#5), 33 Chittaranjan Avenue, Kolkata, West Bengal, Pin Code-700012	(033) 22114808, 9674882222	NO Mail to LASC Kolkata (Accel IT Services)
Lucknow	Accel IT Services, 18 Madan Mohan Malviya Marg, Lucknow, Uttar Pradesh, Pin Code-226001	(0522) 4311105, 4311103	YES
Ludhiana	Accel IT Services (A division of Accel Limited), B-26-333/1, 1st Floor, Kocha Market Road, Kartar Nagar, Model Gram, Near Hunjan Hospital, Ludhiana, Punjab 141002	(0161) 4100237	YES
Madurai	Accel IT Services, Vanitha Beehive 3rd Floor, 114 Vakil New Street, Upstairs of Kottakkal Arya Vaidya Sala, Near Chokkanathar Temple, Simmakkal, Madurai, Tamil Nadu, Pin Code-625001	(0452) 4294242	YES
Mangalore	Accel IT Services, c/o HCiT Services, 15-18, "Astral”, Padavu, Kalpane Kulashekar, Mangalore, Karnataka, Pin Code-575005	9902868955, 9686676755	NO Mail to LASC Bangalore
Mumbai	Accel IT Services, Unit No. 821, 2nd Floor, Solitaire Corporate Park, Andheri Ghatkopar Link Road, Chakala, Andheri East, Mumbai, Maharashtra, Pin Code-400093	(022) 62040902,(022) 62040920	YES
Mumbai	Accel IT Services (A division of Accel Limited), c/o, World IT, Office No 79 , 7th floor, Naaz Cinema Building ,Behind Diamond Plaza, Off Lamington Road ,Grant Road East, Mumbai, Maharashtra, Pin Code-400004	(022)40045481	NO Mail to LASC Mumbai (Accel IT Services-Andheri)
Mumbai	Accel IT Services (A division of Accel Limited), C/O World IT, B-1 F-16, Lokamanya Tilak Market (L T), Sector 1, Vashi, Navi Mumbai - 400703	9326691081	No. Use Andheri SVC for Mail-in support.
Nagpur	Accel IT Services (A division of Accel Limited), C/O SS Computer, Shop No 160, Fortune Mall, Near Bank of Maharashtra, Sitabuldi, Nagpur, Maharashtra, 440012	(0712)3588515	YES
Nashik	Accel IT Services (A division of Accel Limited), C/O Quick Services, PLOT NO 33, behind Manyavar showroom, Krushi Nagar, College road, Nashik, Maharashtra, Pin Code-422005	(0253) 2310177	YES
New Delhi	Accel IT Services, A-61/1, Gnd. Floor, Okhla Industrial Area, Phase-II, New Delhi, Pin Code-110020	(011) 46575100	YES
New Delhi	Accel IT Services, V K Raj Computer, B2A/2 Plot No. 12, Basement Suneja Tower-2 , Janakpuri District Centre, Janakpuri, New Delhi-110058	(011) 45058599, 7011365698	NO Mail to LASC New Delhi (Accel IT Services-Okhla)
New Delhi	Accel IT Services, c/o V K Raj Computer, 606, 6th Floor, Siddhartha Building-96, Nehru Place, New Delhi, Pin Code-110019	(011) 47037730, 9540233468	NO Mail to LASC New Delhi (Accel IT Services-Okhla)
Patna	Accel IT Services (A division of Accel Limited), 6A Commercial Building, Road No. - 1A,(North Side of Children Park), Muhalla & P.O. - S.K. Puri, Boring Road, PATNA - 800001, Bihar	(0612) 2216083, 2216084	YES
Pondicherry	Accel IT Services, No.4, 100 Feet Road, Near IG Square Signal, Natesan Nagar, Pondicherry, Pin Code-605005	(0413) 2200314, 2200316	YES
Pune	Accel IT Services, Office No. 2, Gnd Floor, Mayfair Tower-2, Wakadewadi, Shivaji Nagar, Pune, Maharashtra, Pin Code-411005	(020) 41204835	YES
Raipur	Perfect Services, Shop No. 25, 1st Floor, Samvet Shikar Complex, Opp. BJP Office, Near Dainik Bhaskar Complex, Raipur, Chattisgarh, Pin Code-492001	(0771) 4911082, 9479220254	YES
Rajkot	Accel IT Services, c/o Vardhman Info Services Pvt Ltd, 209 Ram Chambers, 22/23 Vijay Plot, Opp. Rajkot Voluntary Blood Bank, Gondal Road, Rajkot, Gujarat, Pin Code-360002	9033031101	YES
Ranchi	Accel IT Services, c/o IT Services, Shop No. G1, City Centre, Gnd. Floor, Nr. Gossner College, Club Road, Ranchi, Jharkhand, Pin Code-834001	7070192026	YES
Siliguri	Accel IT Services, c/o Micro Lab, 2nd Floor, H/407/335, Bijoydeep Building, Sevok Road, Darjeeling, Siliguri, West Bengal, Pin Code-734001	7797772200, 8327467397	NO Mail to LASC Kolkata (Accel IT Services)
Surat	Accel IT Services, Office No. M/20 to 23, Shreenath Complex, Opp. Jivan Jyot Cinema, Udhna, Surat, Gujarat, Pin Code-394210	(0261)3506734	YES
Thane	Accel IT Services, c/o Revosal Inc., F-11, First Floor, Eternity Mall, Teen Haath Naka, Thane (West), Maharashtra, Pin Code-400604	9167203572	NO Mail to LASC Mumbai (Accel IT Services-Andheri)
Trichy	Accel IT Services (A division of Accel Limited), New No 22 Old No P5, 5TH MAIN ROAD, RAMALINGA NAGAR, WORAIYUR, TRICHY 620 003	(0431) 4020736, 4011333	YES
Trivandrum	Accel IT Services, TC-15/1805(3), 1st Floor, Mahesh Estates, Vazhuthacaud, Trivandrum, Kerala, Pin Code-695014	(0471) 4014494	YES
Varanasi	Accel IT Services, D-59/103-Q-2-A, Gnd. Floor, Nr. Siddharth Complex, Behind B.K Arogyam, Sigra, Varanasi, Uttar Pradesh, Pin Code-221010	(0542) 2227582, 2227583 / 7081585877	YES
Vijaywada	Accel IT Services (A division of Accel Limited)C/o M & M Technologies, 28/17/8, First Floor, Opp. Ramamandiram Street, Vijaywada, Andhra Pradesh, Pin Code-520002	(0866) 6679396, 8977747232	NO Mail to LASC Visakhapatnam
Visakhapatnam	Accel IT Services (A division of Accel Limited), SRI TEJA TECHNOLOGIES, 1st Floor, 47-10-13/8, Rednam Plaza, Dwarakanagar 2nd Lane, Near Diamond Park, Opposite to Pollocks School, Visakhapatnam, Andhrapradesh-530016	9581911222	YES