Warranty FAQs for Logitech Peripheral products:

 

 

 

Logitech will replace a defective product at its sole discretion with a product that is either new or refurbished with similar style and function.

Obsolete or discontinued products that are defective and under warranty will be replaced with either the same product, if available, or a product with similar function.

 

 

A replacement product is warranted for the remainder of the original product’s warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

What is a POP? Proof of Purchase. You might be asked to forward us a copy of a valid receipt to validate the warranty. A valid receipt must be dated and itemized.
 

 

If the product is a gift, we recommend that you ask the gift giver to either provide you with a copy of the receipt or, if asking for the receipt is not appropriate, to help you process the warranty on your behalf.
 

 

 

 

 

 

Before submitting a warranty claim, please see the Support FAQs for your specific product. You may be able to fix the issue and not need a replacement product.

If you’ve already visited our FAQs and need to submit a warranty claim, please follow the steps below:

1. Go to www.logitech.com.
2. Hover over the Support tab and click on Support + Downloads.
3. On the Support page, do one of the following:
   • Enter your product’s model number or name in the search box under “Where’s the model number located?” and press Enter.
     Or
   • Find your product using the product category images.
4. On your product’s support page, scroll down to the "Still Having Problems?" section and click Get Help.
5. Select a problem area.
6. If the recommended knowledge articles do not answer your question, click I Still Need Help.
7. If you have a username and password for Logitech.com, enter them. If you don’t have an account, click Create a New Account.
8. Once logged in to your account, fill out the "Tell us about your issue" section and click Submit.

After your warranty claim is submitted, our agents will work with you to troubleshoot your product. If it needs to be replaced, our agents will guide you through the next steps.

What is a POD? Proof of Destruction. For an RMA approval, you might be required to send us a POD. Please do not destroy any products unless you were requested to do so by one of our Service Representatives.
 
A full replacement product and/or a spare part will be available for the duration of the warranty period of your product.

What is the Tracking Number? This number lets you verify whether the courier has already logged your replacement and the current location and status of your package.

How do I track my RMA? If your order was shipped with UPS, please visit www.ups.com/tracking/tracking.html to track your RMA. Enter the tracking number that was provided in your email under Track by Number. 

Why is my Tracking Number not recognized? Please verify you have entered the Track by Number correctly. 
Additionally, it can take up to one business day before the tracking number is active. This happens when a package is prepared for shipping but not yet picked up by UPS.

How long does it take for my RMA to be delivered? Most RMAs are shipped with UPS Ground. Depending on the country and exact location, it can take 1-10 business days to arrive once UPS has picked up the package from the warehouse.