This article applies to the following products:
WiLife Pro
WiLife Platinum
This article applies to the following platforms:
Windows Vista
Windows XP Professional / Home / MCE
WiLife 2.0
NOTE: Skip this step if you set up Remote Viewing during the WiLife Install Wizard!
- Click on the Setup button.
NOTE: To create your online account, you will need Internet access. - Click on the Online tab screen.
- In the WiLife Online Account section, click on the link (Create a WiLife Online account).
- When the WiLife Setup Wizard screen displays, validate that the option "Create new remote viewing account" is selected. Click Next.
- Fill out the fields with basic account and site information -- first/last name and location name. Click Next> to continue.
The next screen in the Wizard requests the details that will help you securely login in and manage your WiLife Online account. The following table explains each field:
| Field Name | Field Description |
| Your email address doubles as your account name. | |
| Password | We recommend you create an account password using at least seven characters, one of them being a number. Punctuation characters are allowed. |
| Confirm Password | Re-enter the password that you entered into the Password field. |
| Security Question | Create a security question you can use to unlock your account should you ever forget your password. Example: 'my first dog's name'. |
| Security Answer | Enter answer to your security question. Example: 'Rocky'. |
| I want to be notified of WiLife software and product updates | Leave this checkbox marked to receive email about sopftware or camera updates. Remove this checkbox if you don't wish to receive any notifications. |
| I have read and agree to the Terms of Use and Privacy Policy | Check this box after you have read the Terms of Use and Privacy pages. This checkbox must be marked to complete your registration. |
- Click Next when you complete filling out the form.
- Click Finish. You have now completed creating your WiLife online account.
To remote view your WiLife™ cameras you need four items:
- Proper WiLife application configuration on your host PC.
- An active WiLife Online account.
- High speed Internet connectivity.
- A compatible mobile device.
If you experience a problem with your account please check the following items:
- Ensure that you have created a My WiLife account by registering at the WiLife web site.
- Verify that your account name (email address) and password is entered correctly into WiLife software at Setup > Remote. These must match those used to create your My LukWerks web services account.
NOTE: The password is case sensitive in both locations. If you have forgotten your WiLife online password we will help you reset it on the Password Reset page. -
- After you receive a new password from WiLife Online you must also make the change in Your host PC WiLife application so both passwords will match.
- Verify remote viewing is enabled in WiLife software. Go to Setup > Remote and check Enable Remote Viewing box and press "apply change". If you are still having and issue try unchecking Enable Remote Viewing then press "apply change" followed by checking Enable remote Viewing and press "apply change".
- Test your account information accuracy by going to the Setup>Remote dialog and clicking the Test setup button.
- Test your Internet connection from your device by opening an Internet browser on the device and going to the WiLife web site site or the WiLife support site.
- Test the compatibility of your Internet Browser or Cell Phone by reviewing our documented system requirements.
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