Choose the version of Skype you have installed on your computer:

• Skype 6.x

• Skype 5.x

Skype 6.x

Verify that your Logitech webcam is functional

1. Launch the Logitech Webcam Software (LWS):

   • LWS 1.x: Start > Programs > Logitech > Logitech Webcam Software > Logitech Webcam Software

   • LWS 2.x: Start > Programs > Logitech > Logitech Webcam Software

2. Click the Quick Capture option.

   LWS 1.x	LWS 2.x

3. Make sure you can see yourself in the LWS window.

   LWS 1.x	LWS 2.x

4. Close the LWS window.

Verify that the Logitech webcam is selected in the Skype Settings

NOTE: The screenshots below show the Webcam C930e as an example. Skype will show your Logitech webcam.

1. Launch Skype (Start > Programs > Skype > Skype).

2. From the Tools menu, from the Options.

   

3. On the Skype sidebar, click Video Settings.

   

   Your webcam should now be showing video as in the example below.

   

   NOTE: If no camera is found, you'll receive an error message (shown below). Make sure your camera is plugged into a working USB port and that your camera software is installed.

   

4. If your Logitech webcam has a built-in microphone, verify that it is selected in the Microphone drop-down menu.
   

   

   NOTE: If your Logitech webcam doesn't have a built-in microphone, you'll need to use an external one to talk to your contacts.

Skype 5.x

Verify that your Logitech webcam is functional

1. Launch the Logitech Webcam Software (LWS):

   • LWS 1.x: Start > Programs > Logitech > Logitech Webcam Software > Logitech Webcam Software

   • LWS 2.x: Start > Programs > Logitech > Logitech Webcam Software

2. Click the Quick Capture option.

   LWS 1.x	LWS 2.x

3. Make sure you can see yourself in the LWS window.

   LWS 1.x	LWS 2.x

4. Close the LWS window.

Verify that the Logitech webcam is selected in the Skype Settings

NOTE: The screenshots below show the Webcam 200 as an example. Skype will show your Logitech webcam.

1. Launch Skype (Start > Programs > Skype > Skype).

2. From the Tools menu, from the Options.

   

3. On the Skype sidebar, click Video Settings.

   

   Your webcam should now be showing video as in the example below.

   

   NOTE: If no camera is found, you'll receive an error message (shown below). Make sure your camera is plugged into a working USB port and that your camera software is installed.

   

4. If your Logitech webcam has a built-in microphone, verify that it is selected in the Microphone drop-down menu.
   

   

   NOTE: If your Logitech webcam doesn't have a built-in microphone, you'll need to use an external one to talk to your contacts.

Additional information

If you still can't see or hear the other person, it can be due to a variety of possible issues, including:

• Windows or third-party firewall settings.

• Services blocked by your internet service provider (AT&T, Comcast, etc.).

• Missing Windows system components.

For assistance with these issues, visit the Logitech Video Software and Services page. You can also visit the Help Page for Skype.