• Mouse isn't working
• Mouse frequently stops working

Mouse isn't working

If your mouse isn't working, the problem is likely a lost connection. The connection between the mouse and the computer can be lost for several reasons, such as:

• Low battery power
• Using your mouse on metal surfaces
• Radio frequency (RF) interference from other wireless devices, such as: 
  • Wireless speakers 
  • Computer power supplies 
  • Monitors 
  • Cell phones 
  • Garage door openers

Before reconnecting your mouse

1. Fix or rule out the potential problem sources listed above.
2. Turn your computer on.
3. Insert fresh batteries in your mouse.
4. Plug the receiver directly and securely into a working USB port on your computer.
5. Turn on your mouse using the power switch on the bottom. 

   

Mouse frequently stops working

• If your mouse frequently stops working and you keep having to reconnect it with the USB receiver, try these suggestions:
• Keep other electrical devices at least 8 inches (20 cm) away from the mouse and the host device.
• Move the mouse closer to the USB receiver.
• Move the receiver to a different USB port on your computer.