The most likely cause of poor video quality can be due to one or more of the following:
- Video calling application — Refer to the help content for your video conferencing application or contact the video conferencing application’s support for advice on how to achieve HD quality.
- USB Bandwidth — Too many active USB devices being used at the same time can affect the overall quality of your video stream. Disconnect or turn off any USB devices not in use.
- Outdated USB host controller or graphics driver — Make sure the USB host controller driver is up to date as well as the graphics driver.
- CPU utilization — Too many processes running on your CPU can affect the overall quality of your video stream. Terminate any applications or processes you may not be using.
- Network bandwidth — Not having enough network bandwidth can affect the overall quality of your stream. We recommend having 3MB free when attempting to stream in HD quality.
- First, verify that the network or video conferencing service is not the cause of the video quality issues. Try a local video application such as Windows 10 Camera Application and check the video quality locally.
- Make sure that the video is streaming through your Rally Camera, and not another camera such as your laptop camera or another attached camera.
- Follow the steps under My device isn’t recognized by my computer.
- Do you have the latest firmware for Rally Camera? If you do not or if you’re not sure, you can download it from http://support.logitech.com and install onto the device. The software tool will tell you if you already have the latest firmware installed.
- Try another video conferencing application, for example, Skype, Skype for Business, Zoom, Google Hangouts, Facetime, or others.
- Make sure no other network or CPU intensive applications are running. A good test is to run your video application immediately after a reboot of the computer without any other applications running.
- If the video still does not appear correctly, please contact technical support.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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