The most likely cause of poor video quality can be due to one or more of the following:
- Video calling application — Refer to the help content for your video conferencing application or contact the video conferencing application’s support for advice on how to achieve HD quality.
- USB Bandwidth — Too many active USB devices being used at the same time can affect the overall quality of your video stream. Disconnect or turn off any USB devices not in use.
- Outdated USB host controller or graphics driver - Make sure the USB host controller driver is up to date as well as the graphics driver.
- CPU utilization — Too many processes running on your CPU can affect the overall quality of your video stream. Terminate any applications or processes you may not be using.
- Network bandwidth — Not having enough network bandwidth can affect the overall quality of your stream. We recommend having 3MB free when attempting to stream in HD quality
Here are some simple steps to ensure the camera is working as it should:
- First verify that the network or video conferencing service is not the cause of the video quality issues, by trying a local video application like Windows 10 Camera Application and checking the video quality locally.
- Please ensure that the video is streaming through your Connect camera, and not another camera such as your laptop camera or another attached camera.
- Follow the steps under Connect Basic Troubleshooting
- Do you have the latest firmware for Connect?If not or if you’re not sure, you can download from http://support.logitech.com/en_us/product/conferencecam-connect-business/downloads and install onto device.The software tool will tell you if you already have the latest firmware installed.
- Try another video conferencing application, for example Skype, Skype for Business, Zoom, Google Hangouts, Facetime, or others.
- Make sure no other network or CPU intensive applications are running. A good test is to run your video application immediately after a reboot of the computer without any other applications running.
- If the video still does not appear correctly, please contact technical support.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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