If your device stops responding, confirm that the USB receiver is working properly.
The steps below will help to identify if the issue is related to the USB receiver:
The steps below will help to identify if the issue is related to the USB receiver:
- Open Device Manager and make sure your product is listed.
- If the receiver is plugged into a USB hub or extender, try plugging it into a port directly on the computer
- Windows only — try a different USB port. If it makes a difference, try updating the motherboard USB chipset driver.
- If the receiver is Unifying, identified by this logo,
open Unifying Software and check if the device is found there. - If not, follow the steps to connect the device to a Unifying receiver.
- Try using the receiver on a different computer.
- If it’s still not working on the second computer, check Device Manager to see if the device is recognized.
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