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Due to the portability of our mobility products, we understand they are at greater risk of cosmetic damage over the course of the warranty. There are situations in which this damage is covered:
Letters are worn on keycaps
Loose or fully broken keycaps
Clips that secure tablet in place no longer safely hold the tablet
Kickstand no longer supports the tablet
Should you find that you have any of these issues, we request that you provide a photo of the damage and a description of what the issue is (ex. letter keycaps A, G, and H are missing) in a warranty request.
Best practices to avoid cosmetic damage
DO
Keep all parts and connectors clean and free of debris at all times
Make sure the keyboard is protected from falls as this can result in damage to the keys
Make sure there are no objects between your device and the keyboard when closing the screen
If your keyboard is detachable, re-attach the keyboard to the case and make sure it’s closed. This will help to protect the keys and device’s screen.
DO NOT
Place the keyboard into storage while not attached to the case (if your keyboard is removable). Storing the keyboard without the case makes it more prone to damage.
Spill food, drinks, or any other liquids onto the keyboard.
Pick the keys off the keyboard. They are difficult to replace and may result in the need to replace the entire keyboard.
Important Notice: Logitech Options has reached end of support and is no longer maintained. For the best experience with your supported Logitech devices, we recommend switching to Logi Options+, our next-generation customization software. Our team is here to help you during this transition.
Important Notice: The Presentation software is no longer supported or maintained by Logitech. Logitech Presentation devices are now supported by Logi Options+ for a better experience. We highly recommend using Logi Options+ with your presentation remotes. We are here to assist you during this transition.
As hardware and operating systems continue to evolve, legacy software eventually reaches a point where it can no longer be updated or maintained to current standards. Logitech Gaming Software (LGS) has been succeeded by G HUB for all new devices since 2019, and all hardware compatible with LGS is now out of warranty.
Effective October 31, 2026, all LGS installation files, download links, and support documentation will be permanently removed from the official Logitech website.
We understand some users may still want access to the installer in the future. We are currently exploring alternative resources to make this possible.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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