There are a few different troubleshooting steps you can try in order to solve this issue.
NOTE: Ensure the Harmony 1000 remote and an RF Extender are not connected to your computer at the same time.
- With the Harmony 1000 connected, restart your computer
- Connect the Remote to the computer before launching the Harmony Remote Software
- If the remote is not detected correctly, completely close the Harmony Software by right-clicking
icon in the task bar and click Exit - Disconnect the Remote from your computer, wait ten seconds and then reconnect it
If this does not resolve the issue, please also try the following:
- Ensure the remote is connected to a USB Port at the back of the computer
- Try a different USB Port
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