In some cases when updating your Harmony remote, the update may freeze at 3%.
The Logitech Harmony Remote software uses the Internet to communicate with your Harmony remote and our online database, third party programs can prevent the Harmony remote from communicating back to Logitech. Below are some examples of programs that can interfere with the update process
- Anti-Virus
- Firewalls
- Anti-Spyware
- Pop-Up Blockers
If you have any of the above programs installed on your computer or are using a router (wireless or wired) with a built-in firewall to connect to the Internet, you will need to configure them to allow access to the following sites:
members.harmonyremote.com
production.harmonyremote.com
help.harmonyremote.com
myremotesetup.com
dealers.harmonyremote.com
Since every program is set up differently, we recommend that you review the owner's manual or any documentation that came with your program in order to change this setting.
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