If you're having trouble running your Squeezebox system on your network, try the suggestions below.

• Wireless
• Wired (Ethernet)

Wireless

Basic troubleshooting steps

• Place your device closer to the router — it could be out of your wireless network's range.
• Move your router and device away from other wireless signals (ex. microwaves, cordless phones) -- you might be getting interference.
• Make sure your device and router aren't in an enclosed area, such as a cabinet -- this may hinder wireless-signal strength.
• Power cycle your device and router by turning them off and then back on.

Advanced troubleshooting steps

NOTE: For the following, you may need to access your router or network device's setup pages. See your router's documentation if you need help.

• Make sure you're entering the correct network information (ex. SSID or network name and encryption password) into your Logitech device.
  TIP: Some of these parameters may be long. For example, WEP128 has 26 characters. Enter this password carefully, or opt for a security type with a shorter password (ex. WPA has only an 8-character minimum).
• If your SSID (network name) is hidden, take care when entering this into your Logitech device. SSIDs are case sensitive and they recognize spaces in the text string.
• Make sure your router and other network device firmware is up to date.
• Try changing wireless channels. An area with heavy network saturation can cause problems with networks on the same channel.
• If your network includes repeaters, range extenders, and access points, try disabling these temporarily to ensure that your Squeezebox device is connecting properly to your main router.
• If you have a dual-band router, make sure your 2.4ghz SSID and 5ghz SSID are different to prevent confusion between the devices while connecting.
• If you have additional security settings set on your router, try temporarily disabling them or configuring them accordingly.
  Example: Some routers let you regulate connected devices using a unique device ID called a MAC Address. If only specified MAC Addresses are allowed to connect, your new Logitech device may not connect properly.

Wired (Ethernet)

• Make sure all Ethernet connections on both ends are connected securely.
• Try a different Ethernet cable. (NOTE: Make sure to use a straight Ethernet cable and not a crossover cable.)
• Try a different Ethernet port on your router.
• If you're connecting to a switch or hub, try connecting to a port directly on your router.
• Check the length of the Ethernet cable. It should be 330 feet (roughly 100 meters) or less, for minimal degradation.
• Power cycle your device and router by turning them off and then back on.

Additional information

For information about configuring your firewall and antivirus programs to work with your Squeezebox system, see answer 360023392053.