If you're not hearing audio from your headset when using the wireless receiver, try the following suggestions:

• Make sure the headset is powered on.
• Try adjusting the volume on your headset and audio device.
• Connect the headset to a USB port with the charging cable — it may not have enough battery power.
• Make sure you have the UE 3500 selected as the audio output device (see your computer's documentation for help).
• Check that the application you're using is configured to use the headset as its audio output device (see the application's documentation for help).
• Make sure the receiver is connected to a USB port that isn't behind any large objects (ex. a desk or desktop PC).

If you're not hearing audio from the headset on a Bluetooth device:

• If you've paired multiple Bluetooth devices with the headset, make sure you're connected to the correct one.
• Try adjusting the volume on your headset and device.
• Connect the headset to a USB port with the charging cable — it may not have enough battery power.
• If connected to a computer, make sure you have the UE 3500 selected as the audio output device (see your computer's documentation for help).
• Make sure the application you're using is configured to use the headset as its audio output device.
• Try disabling other Bluetooth devices.