Troubleshooting checklist
- Make sure that Bluetooth is ON or enabled on your computer.
- Make sure your Logitech product is ON.
- Make sure that your Logitech device and computer are within close proximity of each other.
-
Try moving away from metal and other sources of wireless signal.
- Try moving away from:
- Any device that could emit wireless waves: Microwave, cordless phone, baby monitor, wireless speaker, garage door opener, WiFi router
- Computer power supplies
- Strong WiFi signals (learn more)
- Metal or metal wiring in the wall
- Try moving away from:
- Check the battery of your Logitech Bluetooth product. Low battery power can adversely affect connectivity and overall functionality.
- If your device has removable batteries, try removing and re-inserting the batteries in your device.
- Make sure your operating system (OS) is up to date.
If the problem still persists, you will need to follow specific steps based on your device OS:
Click on the link below to resolve Bluetooth wireless issues on: Send a feedback report to Logitech
Help us improve our products by submitting a bug report using our Logitech Options Software:
- Open Logitech Options.
- Click More.
- Select the problem you see and then click Send feedback report.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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