When Logitech Capture is installed, it offers Microsoft Windows users a virtual camera called Logi Capture.

In Zoom the Logi Capture virtual camera is accessible through the Select a Camera option next to “Start Video”.

If you're using the Logi Capture virtual camera with Zoom, you may see the error message: "Cannot start Video - Failed to start the video camera. Please select another video camera in Settings."

To resolve this, please try the following:

• Make sure you have the Logitech Capture open and running (in the background is ok), and configured with a camera and/or scene.
• Make sure you have Zoom version 5.0.4 or later installed. You can check the Zoom version under Settings > Statistics > Version. You can download the latest version of Zoom from the Zoom Download Center.