Make sure that you have followed all the instructions in the setup guide and verify that:
- The main unit is powered on and connected
- The Chime Kit is connected and its status LED is showing solid green
Also, make sure you have read the article about the supported indoor chime functionality provided by the Chime Kit.
NOTE: If you do not see any status LED lights illuminated on the main unit or Chime Kit, try these troubleshooting steps first.
Please review the following scenarios and the associated troubleshooting steps:
- I cannot hear any ring on my indoor chime when I move the chime kit switch
- I cannot hear any ring on my indoor chime when I press the button
- I can hear a ring but it gets cut off partway through
- The chime rings sometimes but fails other times
- Set the chime selector switch on the chime Kit to the Off position. the Chime Kit LED should be solid green. It may take a few minutes for it to charge up, so wait for a few minutes for it to get bright green.
- Now set the selector switch to analog / digital per your setup scenario, check for the sound, and note the status LED sequence.
If you see the above sequence but are unable to hear a sound, it means that the Chime Kit is ready to ring the chime. check the output wiring from the Chime Kit and ensure that the contact is made correctly on the terminals. once this is confirmed and the chime is still not working, you may need to replace your existing chime.
If you see a double blink blue LED, it means that the Chime Kit has insufficient power to ring the chime. Set the selector switch to the Off position, wait for a few minutes and try toggling the switch from the Off position to the analog / digital side as appropriate. If this is still unsuccessful, contact Support.
- Check that you hear a ring when you manually toggle the switch from the Off position to the analog / digital side as appropriate.
- Check the Home app and make sure that you have set the system to allow ringing the indoor chime.
- For analog chimes, check the cabling from the wall to the Chime Kit and then cables from the Chime Kit to the terminals of the chime and make sure that these cables don't obstruct any moving parts such as rods or strike plates.
- For digital chimes, the product supports chime melodies for up to 15 seconds.
- If your chime's melody is longer than 15 seconds, you'll need to pick a melody that is shorter.
- If your melody is shorter than 15 seconds, try lowering the volume knob, and wait for the Chime Kit status LED to turn bright green. Set the selector switch to Off, then set it to digital again and see if the entire melody now plays.
The Chime Kit can support ringing most indoor chimes, both analog and digital, and for analog chimes, can play a second ring every time the first ring melody completes.
In analog chimes, this can be pretty short — in digital chimes, this is one ring every 15 seconds.
There are cases, however, where it may not be able to ring your indoor chime consistently. this is often due to your indoor chime drawing too much power every time it rings, and most commonly occurs with digital chimes with long melodies. It means that the chime can drain the power out of the Chime Kit faster than it can recharge it completely.
Try the following steps:
- Change the melody on your digital chime, if possible, to a shorter one and see if this helps.
- For digital chimes, try lowering the volume knob, and wait for the Chime Kit status LED to get bright. Set the selector switch to Off, then set it to digital again. Confirm that you can hear the ring, and then try it again to confirm that it performs as expected.
- Replace your indoor chime with a more energy-efficient one.