If your mouse connects and then immediately loses the link, the problem may be related to power, ports, or software. Try the following.
- Check your battery. Check the battery level and recharge or replace batteries as needed.
- Try a different USB port. Some ports provide cleaner power than others.
- Reset the receiver. Unplug the receiver, then plug it back in after a few seconds.
- Remove and re-pair your mouse. Remove your mouse from Logi Options+ or G HUB, then pair it again.
- Restart your computer. This reconnects the entire wireless environment.
- Avoid USB hubs or KVM switches. These can interrupt connection stability.
- Test with another computer. This helps confirm whether the issue is specific to one environment.
Still having issues? Contact Logitech Support for additional guidance.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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