Logi Tune supports only the following products:

Webcams:

C920e, C920c, C925e, C930e, BRIO, BRIO 500, BRIO 501, BRIO 505 and more

Headsets:

Zone Wireless, Zone Wireless Plus, Zone Wired and more

If your BRIO 500/501 Webcam is plugged into a USB-C port, and after several minutes the device is not recognized in the system or does not show up in your applications (ex. Zoom, MS Teams), try the following to check if the problem is is a connection issue rather than a problem with your hardware:

• Check your setup — are all cables and connections plugged in tightly?
• If a BRIO 500/501 Webcam is connected through a USB hub or extender, try plugging directly into the USB port — some external hubs or extenders may not have adequate power or specifications to support BRIO 500/501 Webcam.
• Try a different computer — does the BRIO 500/501 Webcam work fine on another system?

For Windows:
You can use Device Manager in Windows to view and control the hardware attached to the computer. When a piece of hardware is not working, it may not be listed or may show a yellow exclamation point next to the identified hardware to indicate there is an issue.

1. Open Device Manager by selecting the Windows Start icon, then typing “Device Manager” in the search bar to the right of the start icon.
2. Open Imaging Devices and confirm if Logitech BRIO 500/501 Webcam is listed. If it's not listed:
   • Try a different USB port
   • Check if Windows Update is enabled:
     Windows Update is a Microsoft service that automatically downloads and installs updates over the internet to the operating system. You can access Windows Update by selecting the Windows start icon and typing in Windows Update in the search field. Windows Update settings are controlled by the Administrator of your system, so if you are working in a professional environment, you may need to contact your IT department.
3. If Logitech BRIO 500/501 Webcam is listed but has a yellow exclamation point, then try the following:
   1. In Device Manager, right-click on BRIO 500/501 Webcam/UNKNOWN device with the yellow exclamation icon, and select Update Driver.
   2. In the Update dialog, select Update Driver.
   3. Select Let me pick from a list of available drivers on my computer.
   4. Check Show compatible hardware (if not checked), then select USB Video Device (not Logitech BRIO 500/501 Webcam), from the list.
   5. Click Next.
      NOTE: If a list of categories is shown instead, select Imaging Devices, then USB Video Device.
4. If Logitech BRIO 500/501 Webcam is listed without a yellow exclamation point, try the following to make sure the latest updated driver is installed:
   1. In Device Manager, right-click on the BRIO 500/501 Webcam device, and select Update Driver.
   2. In the Update dialog, select Update Driver.
   3. Select Search automatically for updated driver software.
   4. Select the Logitech BRIO 500/501 Webcam driver that is listed.

For macOS:

1. Select the Apple icon at the top left of the screen.
2. Select About this Mac in the drop-down menu, and then System Report in the pop-up box.
3. In the System Report, if the camera is properly recognized, it will be listed under Camera as Logitech BRIO 500/501 Webcam.
4. On older Mac versions, you may see Logitech Camera instead of BRIO 500/501 Webcam as the video device. In order to select BRIO 500/501 Webcam as your video device, select Logitech Camera.

If you are using one of the above listed products and are still having an issue, please contact our support team or report the issue within the Tune app by going to Settings > Feedback.