Setting up a UK Return with Logitech is awful. Worst experience ever

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Tanya Erri

• 26 November 2022 18:40

I wanted to write about my awful experience I've had in trying to return some items of my order back to Logitech as well as hopefully getting a reply on this forum as it seems like the customer representatives are doing nothing via chat.

On the 11th of November, I contacted Logitech in regards to opening a return for 2 out of 3 products I had ordered on the 15th of October. It has been "hell" in terms of trying to get in contact with someone who can help. After multiple attempts via chat and phone, I was able to get in contact with a representative on the 14th of November. I was told I would receive an automated email from UPS within 48 hours.

However, no email. On the 20th of November, I had reached out to Logitech once again to inquire about the UPS return label I should use to return the products. The representative told me that the return request was waiting to be approved and would be done shortly.

Ok, I should be getting the label soon, right? No. As I write this unfortunate experience, I have not received any correspondence to the above matter. All I am asking for is a return label to return 2 out of 3 items, of which were requested within the return period. If this is too much for Logitech, by all means send me the address to return the items and I will return them myself.

Very disappointed in the service Logitech has provided in terms of dealing with this matter.

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• Official comment

  

  VASANTH J

  • 28 November 2022 16:58

  Hi Tanya, 

  Thanks for reaching out and being patience. We apologize for the inconvenience caused. 

  Thanks for sharing the details. Our team is reviewing your ticket and they will follow up as soon as possible. Let us know if you have any questions in the meantime as the conversation gets going via email or in the future as the team gets in contact.
  

  Regards,
  Vasanth
  Logi Support.

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  Tanya Erri

  • 28 November 2022 15:57

  Hey,

  Is it possible to get a response on the forums. The order I am talking about is #[Removed by Moderator]. I can also provide my ticket number if possible.

  Thanks.

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  Tanya Erri

  • 02 December 2022 22:50

  Hey, I haven't received any further updates as of yet. I noticed that you said that a team is reviewing my ticket but have they forgotten to get back to me by any chance?

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  VASANTH J

  • 02 December 2022 23:26

  Hi Tanya, 

  Thanks for following up and being patience. 

  We have placed an priority note on the ticket. We'd love to keep the conversation going directly with the Support Team. We have reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

  Regards,
  Vasanth
  Logi Support.

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  Tanya Erri

  • 05 December 2022 12:07

  Hi,

  I've been told that I'll be contacted via email as soon as possible for the past 2 weeks; via live chat, phone call and on forums. When will I actually get someone to help me out?

  It's closing in to being 1 month since I've been trying to return the products under Logitech's return policy. And so far, it has come to no avail in terms of getting a return label..

  Can I have my ticket assigned to a senior representative.

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