Unable to connect to iOS Home app. "Unable to find accessory"

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Josh Bautista

• 11 December 2020 15:30
• Edited

I tired for 3 hours to setup the doorbell in the Home app. I keep getting unable to find accessory. I tried resetting everything, still no success. I have the latest iOS 14.2.1 Should I just return the doorbell for a new one? Any other troubleshooting steps I can try that I may have missed?

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• Official comment

  

  Balaji P

  • 14 December 2020 12:01

  Hi Josh, thanks for reaching out and sorry to hear about your experience with the Logitech doorbell. We apologize for delay in response. We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

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  Mitchell Clark

  • 11 December 2020 15:24

  Same here. Anyone have any luck setting this thing up?

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  Josh Bautista

  • 11 December 2020 20:42

  I figured out this issue. It was the usb cable I was using. Try a different cable and make sure the power adapter is at least 5volt 2amp. 

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  Ryan Klumph

  • 12 December 2020 04:25

  I was getting this same behavior on a new doorbell. I ended up doing a hard reset twice. The second time it worked and was able to connect. Hold the button, then plug it into the USB power. Once it flashes magenta really fast, let go. If it worked, you should hear two beeps and see a solid green light.

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  Trevor Aitken

  • 07 May 2021 00:33

  I have the same issue.  Resetting doesn't fix it for me.  On First Setup, the iPad would not recognize the doorbell when in close proximity so I had to add manually, but it timed out before connecting. Then after resetting and trying to add to Home App, It seems that the doorbell thinks it is connected because the led turns from green to solid blue and the doorbell button perimeter is illuminated, but the iPad Home app reports "Unable to Add Accessory - An unknown error occurred" and is not visible as a device in Home app. 

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