MX Master 3: Not detected by Options after waking up from sleep @ win10 (specifically for BLE mode)
Answered
I saw similar issue others posted/asked. I haven't seen any resolutions from Logitech. Is anyone also having this issue?
This issue is annoying everything wake-up from sleep. can't you store the setting/configuration in the MX Master 3 mouse side after configuring?
- I lost the setting after wake-up from sleep
- Need to power cycle or refresh Bluetooth device to reconnect to Logitech Option
- I need the mouse specifically for BLE mode at Win10
can you please provide the resolution ASAP? thanks in advance.
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Official comment
Hi Andy, thank you for reaching out to Logitech. We are sorry for the inconvenience caused to you. Kindly follow the below steps to resolve the issue.
• Open "Add or Remove Programs" and remove Logitech Options, if present.
• Cleanup temporary files
- Open the Windows app Delete Temporary Files
- Click option Temporary file
- Wait a moment until the scanning as completed
- Make sure there are NO checkmark in Downloads
- Now click Remove files
- Wait for the purging progress to complete, this may take a few minutes depending on how many temporary files needs to be cleaned up
• You need to enable hidden files and folders, by doing the following steps:
- Open File Explorer
- Select the tab View
- Click the icon Options to open the Folder Options window
- Select the View tab and in Advanced settings list find and select "Show hidden files, folders, and drives"
- Click the button OK
• Removing remnant files, if present
- Open the Run window (Windows + R)
- Type %appdata% and click OK
- This should open File Explorer
- Navigate to folder Logishrd
- Delete the folder LogiOptions
- Close the File Explorer
- Open the Run window (Windows + R)
- Type %programdata% and click OK
- This should open File Explorer
- Navigate to folder Logishrd
- Delete the folder LogiOptions
- Close the File Explorer
- Open the Run window (Windows + R)
- Copy and paste this path C:\Windows\System32\DriverStore\FileRepository\unifhid.inf_amd64_3994342584154151\x64
- Click OK
- Delete two files
> LdaCx2.dll
> LogiLDA.DLL
- Now close the File Explorer
• Removing remnant Windows Registry entries, if present
- Open the Run window (Windows + R)
- Type regedit.exe and click OK
- This should open Registry Explorer
- Navigate to folder Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
- Delete the folder LogiOptions
- Close the Registry Explorer
• Restart your computer
• Disable all firewalls
• Disable all VPNs
• Make sure that the used network allows communication on all ports, if it is work or private network.
• Download and install the latest version of Logitech Options from https://support.logi.com/hc/articles/360025297893Thanks for choosing Logitech, have a good day.
Comment actions -
Hi
I did try your suggestions but no luck to fix it. I still lost the connections with my configurations after wake-up/hibernate. I figured that I need to either power cycle mice or switch the BLE channel to reconnect to Logitech Options. it seems like your SW didn't reconnect with mice.
I have another mice of M720 too. It doesn't have such issues with the same Logitech Options software. so it looks like MX Master 3 has different behavior after wake-up/hibernate. can you please provide your resolution ASAP? thank you.
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