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Announcement: Harmony Remote Manufacturing, Service and Support Update

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221 comments

  • Glonch2001

    Long time customer and sad that it's ending...  Outsource the code and allow it to live!

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  • carealtor

    On the off chance that expressing disappointment here will have any influence to Logitech to change their minds...  This is extremely disappointing to me too.  I've been using Harmony remotes for at least 15 years.  My hope is that Logitech will sell off the Harmony division to someone who sees it's potential.

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  • GaryPSU

    Very disappointed.  I’ll have to learn how to use the smart remote that came with my LG OLED TV. 

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  • avatar42

    I would guess the why is more likely the design is so old at this point there is trouble getting the chips. The real question is why there is not a replacement in the pipeline? Personally I'd lot a hub that handles more than one screen and one non screen remote so I can leave remotes around the house to control the main AV stack from any room without having to carry a remote around or using my phone. 

    The hubs are the most important bit though. Personally I have 5 all linked into my home automation to work as one. I can live with using a phone, despite the lag, if I had too but losing the hubs would be a major hit.

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  • Shawzborne

    This will be logitech’s biggest mistake.

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  • Adam Danos

    Unbelievable! I just can’t believe that harmony isn’t going to be there anymore! Now it’s going to hurt my installation service! Please reconsider making more so I can have my business back in normal again! Thanks for your consideration

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  • Matt Cribbs

    Translation. We're too stupid to figure out how to make a profit on a market niche where we have zero competition so we'll just quit... Outstanding.

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  • Jaap Jan Vernig

    How can you stop this? You are the only one in the market, including a big installed base. The HUB could be more integrated with Google or Apple, but it's the only thing on earth which makes it possible to combine very old with very new, rather simply.

    I can have very complicated use cases, and still get the whole family to enjoy this! A 25 year old stereo amp, combined with google or Apple TV, and everything controlled from one remote or the phone.

    If you've an alternative, I would like to hear from you!

    Or make the software and server Open Source, so the years and years of development and learning new devices isn't thrown down the drain.

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  • logUHtek

    Before posting I need to preface with my apologies for being so long & there will be some topics already mentioned by others.

    Like many others have said, this is not news that put a smile on my face. I started out with a 650 then needed a remote to control more devices as they were added & moved to an 1100 which still works to this day. Thankfully, when I started seeing inventory levels drop online during the pandemic, I decided it was time to look for a replacement & I was lucky enough to find a 950 after Christmas (small, privately owned electronics store) & a couple of months later decided to add a hub - bought the last one in stock at any Best Buy within their online search limit (I want to say 200-250 miles). Thank goodness I bought them. I had a feeling this bomb was going to get dropped at some point during this difficult & uncertain time.

    This is the type of thing many companies are doing this day & age when the economy sinks. While I understand the need to keep making profits, you’re also making it much easier for customers that started with your remotes & then decided to try a completely different product like a keyboard or mouse to move to other options/brands. I was in the process of looking at some of your keyboards to use for work but that will immediately stop. I also just bought a 4K TV where some of the searching would be much more efficient with a Bluetooth keyboard with trackpad. I’m so glad I chose the Corsair over your offering (850, I believe). Now I can’t trust that you will stick around with anything because you’ve demonstrated to me, your loyal customer, that the bottom line is the only thing you care about. For that reason, the 950 & hub will be the last products of yours I will ever consider crossing the threshold into my house, unless, of course, you reverse course with this decision. I will begin looking for replacement options immediately because right now, I don’t want anything to do with Logitech.

    I doubt it but maybe as the news spreads & people flock to offer their reactions, your shortsighted decision makers (probably some idiot bean counter - sorry if any reader outside of LogUHtech fits that bill) will be able to remove their heads from their nether regions & see there is still some money to be made in this niche market if it’s well-thought out & planned. Have you even considered paring down the line a bit or even slight price increases? You didn’t even try with voice control that I am aware. Maybe that would have opened the door for other possibilities. I guess we’ll never know.

    I know you’re not going to give anything away - you’ve shown money is all that matters to your company so there won’t be anything open source & I’m sure this is the start of the end for support. A few months or years from now you will also decide it’s not profitable to continue to support the remotes for free & then you’ll pull the plug on that as well. Why should we think or feel any differently?  You just gave us the middle finger & you’ve already got the other hand at the ready. Seen it happen many times & I doubt this instance will be any different. With that said, right back atcha.

    It was a great ride but you won’t see another penny of mine or my family’s again if you stick with this decision. I will happily pay more money from here on out to avoid a company such as yours which has fallen in line with so many others, bowing down to the almighty dollar.

    So long & I hope this blows up in your face big time. My thoughts go out to those employees who you also probably sent packing. That typically goes along with decisions like this. I bet you offered them a nice support deal too, thinking that would be some sort of consolation.

    Sour grapes, you bet. Why shouldn’t it be? You’ve decided to leave thousands hanging out to dry & just made it even more difficult for installers & non big box stores who are already having a tough time staying afloat given the ongoing pandemic & uncertain times.

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  • Merrick4552

    Thanks for the “official” word on what has been rumored for quite some time. While you’ve gone through careful planning in this announcement to detail how this will not affect current users- there’s a LARGE group of users that it seems will absolutely be affected... Those who have Harmony remotes integrated into a SmartThings environment. First, let me say that Harmony has been the medium that has dramatically enhanced abilities in my Smart Home. The integration with SmartThings has been one of the most reliable components I’ve seen. That said, the Harmony integration with SmartThings is a GROOVY based app. Strong, consistent performance. However, as you probably know, Samsung SmartThings is moving to a new platform that will ELIMINATE Groovy integrations. This will happen THIS YEAR, per official notification from Samsung. This will leave a large subset of long-time, hardcore Harmony devoted fans out to dry. Our Harmony devices will become worthless and many components of Smart Homes will become “dumb”. While I’m not certain what technology Samsung will follow up Groovy with, WILL HARMONY COMMIT TO SUPPORT OF THE NEW TECHNOLOGY? Or we’re all screwed?

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  • PN

    Another 20+ year user of harmony remotes here (I'm on #4?) that is gutted to hear this news. The activity-oriented usability of these - especially for non technical users eg seniors, young kids - far surpasses any other universal remote that I've ever tried.  My parents (seniors) are also happy users.  Even in a streaming world (apparently part of the 'reasoning' behind this business decision) not everyone is watching on a phone/tablet/computer. Some of us still enjoy watching on large screens with a nice audio experience and with more than one person at the same time - that still requires multiple devices. PLEASE reconsider, or at least consider some of the alternatives being suggested in other comments (eg open source).

     

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  • Squuiid

    Wow. What a poor decision. Harmony was a diamond in the Logitech brand.
    The rest of what they make is truly meh. Harmony is innovative tech which works great and elevates the brand.
    This is a mistake, even if profits weren’t what they wanted from it.

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  • Bring Back Harmony

    Had to drop in the leave a comment to also express massive disappointment. I've owned 4 remotes over the years and still use 2 of them today. You're really leaving a ton of people out to dry and it's unreal how a company like Logitech can't make profit on a well selling, 0 competition, 0 marketing product.

    By trying to save face and say you'll support as long as people are using it = another lie and I'd imagine the servers will be down by this time in 2022. Please open source your software as many others have mentioned

    Sorry to say this, but Logitech is dead to me. Outside of this, you really don't make any products of use to me, as your keyboards and mice are inferior to your other competition. Sorry for any employees who are affected by this, might as well jump off the sinking ship

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  • Kelvin

    I bought my first Harmony remote on the NAB tradeshow floor when they had a small booth showing those insane universal remotes. Long before Logitech. I can't believe this. Voice controls simply do not stand up to a hardware remote. There is nothing like Harmony.

    I'm a huge Logitech fan and only use your keyboards & mice. But seriously, I have to rethink that.

    I'm not too worried that my hub will stop working. I'm a little worried about the server side, despite the company line. I'm very worried about the handheld remote wearing out or being damaged. Then what?

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  • donny

    In 2019, Logitech CEO Bracken Darrell said on vergecast: “I think over time, you’ll have fewer and fewer people who feel like they really need that universal remote.  Now you have a different problem: you have 10 different streaming services, and I want to watch Friends. Where do I watch it? So it’s less about different devices and more about different streaming services.”

    Well... Bracken has no idea what he's talking about.

    If you're an enthusiast enough to care about having that many streaming services, chances are good you're also going to care about the equipment you're watching it on.  With the pandemic, people are watching theatre-run movies at home on the day of their release instead of going out to the theatre.  For the folks that have nice home theatre setups, the Harmony may be one of the best devices in the room.  Even for folks that have a smart TV and a sound bar, reducing remote clutter by half is pretty nice.

    The Logitech remote doesn't solve the problem of understanding what to watch, and I would never expect it to.  It DOES coordinate HOW I watch that content - ensuring the A/V receiver is on, and the right input source is selected, turn on the projector, turn on AppleTV, or turn on XBox.  It boggles my mind that a person would think that streaming services would mean that people will use fewer universal remotes.  If anything, entertainment at home is going to become MORE popular, and people will have MORE devices.  

    Instead of bemoaning the presence of streaming services, Logitech stood in the unique position to extend how their product solved a problem into another space to solve more problems.  I've had at least two Harmony remotes going in the house at a time for 15 years now, and there are at least 3 old ones kicking around while I use the two Harmony Ones I have now.  They're getting a little old now, and I'd probably be looking for a replacement.  I'd buy a new Harmony if it could work with the AppleTVs to switch between streaming services.

    Can't wait for the eventual End of Life announcement for everything else.  No way there's a plan to end hardware production without a plan to end software services as well.  I guess I'll start researching the Harmony's replacement.

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  • Tyler Brown

    I don't know how I can continue to support purchasing Logitech products if you're going to kill off the products I actually like using.

    Can you just open source this code so we can continue to maintain and support the products we purchased?

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  • eKristensen

    I've used Harmony remotes for quite a few years now if I may say so myself. I'm also very disappointed in this decision, but I also really hope that the products out there can live on by removing the hard link to the Cloud and Harmony Servers.

     

    Please make it open source and release your database for IR commands so that the community can maintain it, and maybe, just maybe someone else can make new hardware for the ecosystem.

     

    I absolutely love these remotes, and I've recommended them for a few friends and family who also use them now. They are by no means perfect (the app is slow to configure, but it got somewhat better - still some configuration just takes too many steps and some of the navigation is not logical. The old web-based configuration was better because I didn't have to wait like ~30 secs every time i applied one setting...). That said, I really like the hardware and the hub design with the Macros. And once it is setup it just works. It clearly outweigh the setup that can be a bit hard at time. The HDMI-CEC kinda works, but it is really terrible and does not work with all devices by any mean. I'm not a fan of this smart-tv wave, because i think the TV itself outlives the "smart-tv computer" inside so i rather keep it in a box outside (e.g. with Nvidia Shield). For those to integrate and work properly together I don't see any other solution than Logitech Harmony... :/  I prefer my TV to be "a stupid monitor" so to say.

     

    Unlike someone else I do not really think this affect how I would buy other products from Logitech. E.g. i really like the MX Master 3 mouse.

     

    Still I really really really nope that Logitech will reconsider this decision.

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  • Hanns Schnell
    Not a good sign for Logitech customers who have purchased these products for many years. If so, all Logitech products will be avoided. End for Logitech.
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  • W.H.

    oh nooo, please do recondsider this, this is terrible. Harmony remotes are simply the best and critical infrastructure for any advanced entertainment system. But if you really do not want to maintain the Harmony line, selling it to someone who will be happy to continue the brand and the technology or open sourcing it would be options to consider. But just putting it in maintenance mode is going to be a slow and painful death for the user experience of your most loyal customers. So srsly, please do reconsider!

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  • Hermann Withalm

    I also want to add what a terrible decision this is (Not sure if it helps much!).

    I have been using Harmony since the last (at least) 12 years.

    I am using now 3 hubs (one in each room with a TV), 1 Elite and 1 Ultimate and 1 Companion. Plus, in my sport room I use an old 650. I have integrated my Hub with Hue and all my equipment - it is such a nice and mostly simply system. 

    I had various non-hub Harmony remotes before my current hub-based setup, including a 900. So, it's fair to say, I really heavily investing in these products. And I still love them (some quirks aside).

    I really am heartbroken to hear this news. If Logi goes forward with this terrible decision, I also will avoid Logitech products in the future.

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  • Chris Wilhelm

    I have used Harmony remotes for almost 13 years and have touted their ease of use and reliability to anyone interested in a universal remote. In my new home, I have designed the entire smart home features around compatibility with Harmony remotes. What assurance do users have that these features are going to last 15 years without Logitech pulling the plug on the servers that support the Harmony hubs?

    Obviously the assurance that support will remain carries little water as that support will simply become a cost center for Logitech that will be under the chopping block to boost bottom lines.

    This is the whole disaster at Wink happening all over again.

    Fortunately I don't have many Logitech products outside of the remotes. I look forward seeing what company fills in the void. 

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  • Chris S.

    Agreed with most of what's posted here. Perhaps Logitech will license the software/IP to a third-party to manufacture remotes moving forward. In the meantime, the Logi FAQ says that they'll continue to support the software and database. I guess that's about the best we can hope for. It sucks but nothing lasts forever. I personally own three Harmony's, and have bought and programmed remotes for family members and friends. I truly hope this isn't the end of the line... the Harmony ecosystem is a nice middle-ground. I need more functionality than the bare-bones CEC/soundbar/streaming integration and do not want/need high-end customizable home control from URC/Control4/Savant. Hope Logitech can provide some kind of context moving forward rather than simply allowing it to slowly fade away. 

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  • Chris S.

    PS -- downvoting this thread is actually causing this thread to become LESS visible. Please UPVOTE to keep it at the top of the Harmony support threads.  Express your disappointment in the comments!

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  • fresco

    This is really shocking news and a terrible decision for everybody using a real home theater setup. I've been using a harmony remote since many years and have seen literally no alternative from any other vendor. 

    Why do you stop producing those perfect devices?

    Will there be any successor?

    Do you think of open-sourcing the apps etc? Then the community could take over.

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  • Chris Gigante

    Logitech is stupid for doing this.

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  • Gerald Hilderink

    Unbelievable! The home theatre business is growing again due to Covid-19 and universal remotes are wanted. Will, some people at Logitech have not done their homework very well. The increase of streaming services tells how important home theatres will becomes. Sure, the hifi industry experiences a dip, but see how things are getting restored. I love my Harmony and some day I have to replace it with a new one. How is it possible that Logitech makes such a bad decision?

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  • Don Atwell

    What a monumentally stupid decision and I hope you reconsider. Someone is leading this company in the wrong direction and you are going to wind up chasing other companies rather then innovating and leading. Maybe just pare the line down and get rid of the lower end products.  I've used these remotes for 20 years and there are very few things like this that are so integrated in my life style. Yes, I stream various things, but I still have 9 devices to control with 8 activities. Additionally, Logitech has been my go to for mice and keyboards and I must say the last set I bought was not up to the standards I have come to expect from Logitech. If you go through with this, good luck to you and your bottom line. I'm out, and will never buy another Logitech product.

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  • Kelvin

    My system is just a TV, sound bar, and three sources (Apple TV, BD player, Nintendo). There is no way I could let my family run it without the Harmony Companion. I've been considering upgrading to an Atmos sound bar that would entail even more complicated input switching. Now I have to rethink that.

    Harmony is critical infrastructure to anyone with more than a Smart TV. Downsize it if you must but keep the program running for real and find a way to manufacture them in smaller quantities if necessary. We need to be able to set up new systems and replace remotes as they wear out. Keep the database and software fully funded.

    The alternatives are not pretty. Not everyone is able to consider something like RTI. Sevenhugs could go south worse than what Logitech is doing to Harmony.

    Find another way, Logitech. Keep Harmony. Don't toss us all out.

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  • Andrew Mursell

    Logitech, please don't do this. Add voice interfaces to Alexa/Google on to the Elite and you would have the perfect family friendly remote. Not being able to buy replacement handsets in the future is going to be a disaster for so many people. Your remotes are unique and the best there is, so good in fact that nobody else can compete. Please reconsider the decision to stop production, there so many people who depend on your excellent product both now and, hopefully, in the future!

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  • cw-kid

    Another terrible decision by Logitech. Why do you make fantastic products that we all love and then discontinue them? Why?

    Squeezebox was great as well. Please reconsider or open source everything Harmony so the community can further develop the system like they do for the Squeezebox / Logitech Media Server software.

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