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Introducing Options+: Upgrade your experience with the next-generation Logitech app for mice & keyboards

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209 comments

  • Nutella PR

    This app is not ready for release. The UX is a disaster, product support incomplete, and it's super buggy. I immediately deleted it after installing it.

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  • Sneha D

    Hi Dragan,

    Could you kindly try the Options software and check if you there is any issues.

    Regards,
    Sneha D
    Logi Support

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  • Sneha D

    Hi Nutella, thank you for your feedback. We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

    Regards,
    Sneha D
    Logi Support

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  • Sneha D

    Hi Sam,

    Thanks for reaching out. We will keep adding more devices to Options+. So if your device is not supported yet, please stay tuned. You can use your device in Options until then.

    Regards,
    Sneha D
    Logi Support

     
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  • User IT

    Hi all

    i have exactly the same problem as @Dragon at every shutdown / restart on Windows 10 Options+ process hangs (latest version 1.10.9317)

    I had to put the old one back Options

    really bad software

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  • DGA

    Sneha D no there is no problem, but also old options software have problem with adobe and when is both installed i have this.

    Options + does not have this problem with adobe applications but background services/processes is problem

     

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  • Sneha D

    Hi Dragan  and  User IT,

    Before proceeding further could you please confirm if this error shows up if you try to shutdown the PC or laptop even after closing the Options sofware. NOTE: It looks like an indication that you still have an app open.

    Regards,
    Sneha D
    Logi Support

     
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  • DGA

    Yes options+ is closed and normaly working in the background.

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  • DGA

    I'm really surprised that no one has reported this problem, I have it on all my computers and on one laptop

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  • User IT

    Hi Snea

    I confirm that it happens even without having ever opened the app after turning on the pc

    I don't use a laptop but a desktop pc

    mx keys + mx master 3

    it's not so much an error but it seems that it fails to close processes when windows need to shut down or restart

    never happened with the old version of Option software

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  • Sam Allman

    Sneha D

    do you not find it discriminatory that your new software doesn't include any ergonomic mice? this excludes people with certain disabilities from using the new software as they are unable to use traditional mice

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  • Stéphane B

    It never works, I have a Kraft Keyboard and a MX Master 2S, I thought it would be good hardware and will be fine but this stupid Logitech Option Mgr always crashes. I tried to reinstall everything in Windows Safe mode, but it changes nothing. I searched for many hours on internet, a lots of peoples have the same problem and can't solve it. Logitech software is garbage.

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  • Andrew Naidyonov

    MaOS 10.15.7, LogiOptions+ 1.10.9317
    Why it sends UDP packets on each network interface ?
    My VPN server logs a lot of errors about packets with source IP equal to destination IP (udp port 59817).
    If you unable to automagically detect VPN interfaces, then add ability to limit on what interfaces `Flow` should be working.

    PS. Application still does not show images of devices if installed on case-sensitive filesystem.

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  • Apks Walk

    woh, Logitech Options+ app really will help us to create and communicate more efficiently than ever using Logitech's mice hmm that will fine and more fun...

    thankx to logitech.

    yes i already jion the beta option .

     

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  • User IT

    @captain jhoni: what are you saying?

    this crap software only serves to set 4 mouse and keyboard things and it sure crashes on you as well as everyone
    the sad thing is that if they knew how to solve the problem they would have done it already

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  • TitusTucan6505

    Logitech is good for hardware but is pathetic for software. I want to control a MX Keys Kbd, and a MS Performance Mouse (older version). I have installed Logitech Options first, then it pushed me to upgrade to Logi Options+. It seems this is in beta. Every time I shutdown or reboot my PC, a message from Windows shows up saying that one of the Options components logioptionsmgr.exe or logioptionsmgrsmooth or logitechappbroker is still running and the computer has to wait until I kill the process, otherwise it sits like that. That's a pain. It's my only app that does this. On top of that my mouse is not even detected by this app, so I have to install another Logitech app for the mouse L. Control Center. Pathetic #$@^&*%^&. Shame on you Logitech you took a major decision to replace the older software with new software. DO IT RIGHT. Now it's a mess, first of all nobody knows what software is for what, on the download page we have Logi Options+, Logitech options, Logitech Control Center (old). Most of the times their new software is in beta. That's my last time I buy Logitech

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  • Mic Leung

    I hope MX anywhere 2S is included in the support mice list...I cannot link up with my MX keys mini

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  • Sneha D

    Hi there,

    Thanks for the patience and we apologize for the inconvenience. 

    The new version of Logi Options+ 1.11.1235 is out now and it is available for download on our support pages.This version contains   Bug fixes and enhancements. Improved experience to update device firmware.

    Logi Options+ Download Page - https://support.logi.com/hc/articles/4418699283607

    Regards,
    Sneha D
    Logi Support

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  • DGA

    I have make clean install and same problems is still there.
    This forum thread should be reported to developers, if they does not know how to fix own bugs i belive Logitech should find new developers, You have solid and good hardware but without software you have semi-finished product. I cannot recommend Logitech mice and keyboards to anyone more.

     

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  • Riccardo Merlo

    Still 3 annoying issue with LogiOption+

    1) When you use Universal Control between two Macs, very often Mx master 3 change scroll settings, from fluid to mechanical, without even opening the app. I need to open Option+ and change again the scrolling preferences. 

    2) Still can't use button with Universal control even if both Macs have LogiOption+ installed, I suppose this is a software limitation and impossible to change for now

    3) Still cannot assign profiles to CrossOver hosted apps, really limiting the use of MX Master to game on macOS

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  • Matt Brown

    Logitech...buddy...

    Logi Option+ is nowhere NEAR ready. On my Intel-powered Mac running macOS 12.5.1, Logi Options+ supports neither my MX Keys keyboard, nor my MX Anywhere 2S mouse, explicitly stating no support yet for the latter. Logitech Options performs adequately, even if it doesn't do anything solve the jitter I experience with the mouse, nor the aggressive 'sleep' setting on the keyboard. Note that I'm using Bluetooth at the moment, but it doesn't seem to matter much which connection option I choose. Then there's the Logitech unifying receiver app or w/e it's called, and the Logi Bolt app. 

    Might I suggest rolling these various piecemeal apps into a single (unifying??) app? In any case, don't offer me the option to upgrade to Logi Options+ "to get the most out of my Logitech devices" when it can't even handle basic pairing. Get - it - together. You used to at least seem like you knew what you were doing.

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  • CDA

    This new app software does not work right, it works for a while then stops working in certain software, you have to close the software and reopen it, they need to fix it or go back to the software the installs. It always works with no problems!!!

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  • Ahmed Ghoneim

    Logitech Craft Advanced Keyboard is not supported yet

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  • Brandon Kaplan

    RE: Flow, I like using a button to activate it so that I don't accidentally switch monitors. But could they enable one of the buttons on the mouse to activate it so I can switch monitors one-handed?

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  • Sneha D

    Hi all,

    Thanks for following up and we apologize for the delay in responding.

    Could you kindly try the latest version( 1.22.5550 ) of the Options+ sofwtare and check if the issue persists?

    https://support.logi.com/hc/articles/4418699283607

    Options+ supported device list: https://prosupport.logi.com/hc/articles/6262314613271-Why-is-my-device-not-detected-in-Options-

    Regards,
    Sneha D
    Logi Support

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  • Sneha D

    Hi Brandon,

    Thanks so much for the feedback! We'll pass along your suggestion to our team to check out.

    To know more about logi flow, kindly refer to the link below.

    https://support.logi.com/hc/articles/1500005634742

    Regards,
    Sneha D
    Logi Support

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  • Bozo

    My current setup is MX3 mouse and MX Mechanical keyboard.
    I can't install Logitech Options+ on 3 different Windows 10 PC's (2 desktops and 1 laptop).
    Options+ installer window disappears during installation process (this applies to the last and all previous releases of Options+).

    In Event Viewer / Windows Logs / Application I get same Error on all devices:

    Faulting application name: logioptionsplus_updater.exe, version: 1.22.5550.0, time stamp: 0x6315e634
    Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
    Exception code: 0xc0000409
    Fault offset: 0x000000000007286e
    Faulting process id: 0x17d4
    Faulting application start time: 0x01d8ccbec192242d
    Faulting application path: C:\ProgramData\LogiOptionsPlus\depots\140746\logioptionsplus\logioptionsplus_updater.exe
    Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
    Report Id: 03d15771-7161-4bf4-bf89-e4b3179443e1
    Faulting package full name: 
    Faulting package-relative application ID: 

    I tried to resolve issue but without success by doing:

    1. elevated cmd: sfc /scannow
    2. repair all MS Visual C++ redistributables (2008,2010,2012,2013,2015-2022)
    3. clean Windows 10 startup
    4. disable AV software
    5. run install as new windows 10 admin user
    6. windows 10 updated to latest updates
    7. uninstalled logitech options (which works fine but doesn't have support for MX mechanical)

    My Windows version:

    Edition    Windows 10 Pro
    Version    21H2
    OS build    19044.2006
    Experience    Windows Feature Experience Pack 120.2212.4180.0

    What should I do in order to properly set and use MX Mechanical keyboard?
    Can you add support for MX Mechanical into Logitech Options?
    Can you fix Logitech Options+ installer?

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  • Ignacio González

    Hi, I'm currently on an M1 powered iMac, and an almost bare installation of logi options+ is using 878MB of RAM! I am controlling an MX mouse and Keyboard and that is way too much RAM for it. Memory leak?

    If you need something to help debug this I'm happy to help. Otherwise, I'll revert to the old app (hoping that it doesn't use that much RAM)...

    Thanks.

    iMac (24 pulgadas, M1, 2021) iMac21,1
    Apple M1, 16 GB, 1TB
    MacOS Monterey 12.6 (21G115)
    Logi Options+ 1.22.5550
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  • Riccardo Merlo

    The only solution to bugs and memory leaks I've found is: switching to SteerMouse. SteerMouse is super optimized, it supports every MX master 3 features, can create profiles with every app even Crossovers ones. You can see it in my video (Italian) the software is not good looking but works:
    https://youtu.be/lagNKppC34U?t=1133

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