Circle 2 App for Anroid broken by June change

Follow

David

• 19 June 2021 14:45

The Circle 2 App was working fine on my Andorid device until the latest update. It now tries to hand off to something else to use single sign-on and fails resulting in a blank white screen.  If customers have to make some other change for this to work how was this communicated. The App is pf course needed to configure the cameras as well as being able to monitor them. Can  this change be rolled back please until tested to ensure continuity of service.

2

• 

  logitech logitech

  • 19 June 2021 16:44

  The Circle 2 App is now also broken on iOS as well, following the v3.5 update on 15/6/2021. The App won't stay logged in and reverts back to a setup screen each time you want to view the camera. Please revert it back, otherwise it is now unusable. 

  4

  Comment actions Permalink
• 

  charlottesumner charlottesumner

  • 19 June 2021 17:53

  The same is happening for me on iOS, it’s extremely annoying as I can’t view my cameras on the app

  3

  Comment actions Permalink
• 

  Cami

  • 19 June 2021 20:13

  Yes! The same happening for me on iOS, I have to login trough webbrowser everytime and it’s extremley annyoing. :( The app was perfect berfore, but now it’s totaly broken! Why did they do this!? I wrote an negative review to them about this. 

  1

  Comment actions Permalink
• 

  David

  • 19 June 2021 20:49

  One of my Cameras has dropped offline. Previously I resolved a similar issue by resetting the camera and re-configuring but of course I need the app working  to be able to do that.  Cannot do that through the browser.

  1

  Comment actions Permalink
• 

  Cami

  • 19 June 2021 22:00

  Totally unusable :( 

  1

  Comment actions Permalink
• 

  larryd11

  • 19 June 2021 22:31

  I am having the same problem with the new app on iOS. Since I updated to the new version, I haven’t been able to add my camera to the app although I can view the live feed in the Home app.

  1

  Comment actions Permalink
• 

  Barra Ó Tuathail

  • 20 June 2021 13:49

  Same issue. iOS on multiple devices. Totally unusable since latest update. Randomly logs out while running in background and stops activity notifications coming through on mobile devices now. Seriously broken. Have tried log in on multiple browsers, deleted and reinstalled app. Reset cameras. No change.

  1

  Comment actions Permalink
• 

  rayjfoley

  • 21 June 2021 08:10

  Agree with all these comments, fix the dam app, I am paying a subscription service to view and record my cams and now cant even log in!!!....Is anyone from Logi seeing these reports?????

  2

  Comment actions Permalink

Please sign in to leave a comment.