"Those keys are disabled because you didn't buy a gaming keyboard."
-Logitech employee (in reference to W + Shift + Space combination being disabled)
Good gravy, where do I start? Should I begin with the English as a Second Language Tech who told me "at the same time" and "simultaneously" don't mean the same thing? The same tech who, when I called back, immediately hung up on me? The same one who I told what W + Shift + Space does 3 times in a row?
I'll begin post-ESL Tech and start with how I received considerably greater help from a Tech in the "Gaming" Department. I spoke with a very, very, lively character in the Gaming Department who was quite perplexed and all the same helpful with my key blocking issue.
After exhausting his own knowledge, he went and spoke with his supervisor. The message his supervisor gave him can be read at the beginning of this post. His supervisor also told him that a replacement was out of the question.
That Logitech would arrange the matrix so that a VERY, VERY commonly used key combination is ghosted is obscence. I just replaced a $5 Microsoft keyboard with an invaluable $80 Logitech keyboard. You disable keys 95% of gamers make use of simply because it isn't a gaming product? What kind of shoddy business practice is that?
I found this all very unfortunate because my prior experience with Logitech Tech Support has been quite pleasant. I'm actually using my 3rd G9 because every time I used Setpoint with a G9 the laser failed quite quickly. Yet Logitech was very happy to replace it, even without having to send back the original mouse.
I told Amazon (the place I ordered from) to update their product page to let people know if they game, especially FPS, they should beware the ghosted keys.
I don't believe I've left anything out and I hope to hear from Logitech on this matter.
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