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H600 microphone does not work

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2 comments

  • Esteban
    Hello @Rose Thompson, Welcome to Logitech Community My name is Logi_Stevii, I understand that you would like assistance with your Wireless Headset H600. I'll be more than happy to assist with this. We want you to try the Windows and MAC way for checking your Microphone settings Check and, if needed, change your default audio device settings: •Step 1:Select the search box in the taskbar, enter control panel, and in the search results, select Control Panel. •Step 2:Select Hardware and Sound > Sound. •Step 3:Do either or both of the following: •Step 4:Select the Playback tab, select the device you want to use for playback (for example, the built-in speakers on your Surface, external speakers, or a headset), and select Set Default. •Step 5:Select the Recording tab, select the device you want to use for recording (for example, the built-in mic or an external mic), and select Set Default. Step 6:Select OK. Adjust microphone settings If people have trouble hearing you when you’re using the mic or if you have trouble recording sound, try adjusting your mic settings: Step 1: Select the search box in the taskbar, enter control panel, and in the search results, select Control Panel. Step 2: Select Hardware and Sound > Sound. Step 3: Select the Recording tab, select the mic you want, and select Properties. Be sure to select a mic that's enabled and connected to your Computer/. Step 4: Select the Levels tab. You'll see a slider the mic’s volume Step 5: Adjust the sliders until your mic is recording at the levels you want. The levels you'll use will vary depending on the amount of background noise and on whether you're using the mic that’s built into your Surface or an external mic. For your Mac you may try the steps below, before you start, open the Input pane of Sound preferences (choose Apple menu > System Preferences, click Sound, then click Input). Choose a sound input device From the list of input devices, select the one you want to use. All sound inputs available to your Mac are listed. If your display has an internal microphone, it’s listed as “Display Audio.” Adjust sound input settings If you’re recording sound through your computer’s sound port, you can adjust the input volume to compensate for the sound source being too loud or quiet. For example, if you’re recording loud music, lower the input volume so the recorded sound isn’t too loud or distorted. Or if you are recording someone who is speaking softly, increase the input volume so your Mac can better capture the person’s voice. To capture less background noise when using your computer’s built-in microphone, select “Use ambient noise reduction.” Note: You can’t adjust the input volume for a digital input device using your computer’s controls. You must adjust the input volume from its source, such as a receiver. Best regards, Logi_Stevii ?If this reply adequately addresses your issue, please mark it as ?Select as Best? and click ?Like?, so this information can benefit other community members.
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  • Peter9840

    Had the same problem because I usually do not work with an admin account. If you plug-in the USB receiver as non-ADMIN, only the headphone driver are installed (no admin-password required). Thus you can hear, but nobody can hear you because the microphone does not work.

    For the microphone driver you need to login as ADMIN and plug-in the USB receiver again. 

    Maybe you need to uninstall the previously installed headphone driver before.

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