Logi Circle Security Camera

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Melissa5782

• 19 October 2016 17:34

I've had my 3 cameras for about a month and in the beginning the night vision worked and the video didn't skip while recording. Now the night vision does not work and the recordings skip or don't record all the action that is happening! I have the latest update on all three cameras but this does not fix the issue. What is my next step to figure out how to fix this before returning this to store??

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  Martina

  • 26 October 2016 08:05

  Hi @Melissa Kemp,

   

  Welcome to the Community!

   

  I am sorry to hear that you have problems with the Logitech Circle Camera.

   

  Please make sure your Wifi connection is stable. You can set the push notifications just to inform you about the connection. 

   

  You can also try to reset one camera and set it up again and test it.

   

  If you are using a Logitech Circle Camera behind glass please turn of the night vision and test it again. 

   

  If you still experiencing problems please login to your account at support.logitech.com and create a support ticket. Open your Circle App, go to help and send the system / logifiles and kindly state in the support ticket the date and time you have sent it. The Technical Support Team will then have a look at it.

   

  Please excuse any inconveniences.

   

  Warm regards,

  LogiNina

   

   

  ?If this reply adequately addresses your issue, please mark it as ?Select as Best? and click ?Like?, so this information can benefit other community members.

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