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TV CAM HD cannot connect to internet

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144 comments

  • Brett9035
    Thanks for the patience, zarzash. I don't mean to create redundancies and I understood the main ping issue with the camera. My problem was that my AT&T modem/router does not allow me to change its DNS. So I purchased a new 2nd router and connected it to the first one. Then, I DMZ the AT&T modem/router so all the traffic could pass by and be controlled by the new 2nd router on which I am able to reconfigure the DNS to whatever I want. I connected the Logitech camera to the 2nd router via ethernet cable. When the camera asks the DNS to translate skype.com to its IP. I don't think my new router configuration has the block function for me to block www.skype.com That was my dilemma. I can set the DNS on the 2nd router to whatever I want but that should not solve the ping issue...
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  • Jim-R
    This solution will work for everyone: 1-Buy a $15 Mobile/Travel router (Like the TP-Link TP-WR702N). 2-From your main router ping www.skype.com and write down the IP address that is being pinged. 3-Setup your new router with its address set as the IP you wrote down in Step 2, as a router not a bridge or access point, and connect it to your main router via Ethernet. 4-Connect your Camera via Wireless (using the new router SSID and password) or by Ethernet. I used Wireless. 5- Turn on Camera, enter settings, and request an internet connection, WOW it works. Ethernet connection is established and Skype will open, every time. You will not see the camera or new router on you network (But, they are there, and the Skype Camera works).
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  • HD Boo
    This new logitech forum discarded almost all previous and useful posts. As for the solution using the OpenDNS, the following old post by HD_user was the most important. I solved my problem thanks to it. As I have a copy of the post, I reprint it for your convenience. ---- by HD_user 1) You need to change your router settings, so log on to it, usually through your browser. 2) Change your router's DNS settings from what they are (usually obtained from your internet provider) to those from OpenDNS.com, which are as follows: Primary DNS 208.67.222.222 Secondary DNS 208.67.220.220 3)Save those settings and reboot the router. If you cannot change/save your DNS settings, then this workaround will not work for you. This might be the case for people who have modems/routers from their internet provider that has some settings not able to be changed. @zarzash? has a workaround that might work for you instead. 4)Sign up for a OpenDNS Home account https://signup.opendns.com/homefree/ and enter the relevant details. You will need to click the link in the email sent to your email account to confirm the creation of the OpenDNS Home account 5)Sign into OpenDNS on https://login.opendns.com/ 6)Click on "Add a network" and you should see an IP address that your computer/Tv cam connects to. Add this network and you can give it a name if you want. Since most internet providers give IP address dynamically, keep this option checked. I didn't download the additional software. Download the extra software, but do not open it in the meantime. 7)Click on the IP address that you have just set up. Ignore the Web Content Filtering part, you are only interested in the "Manage individual domains". Type www.skype.com into the box and "Always Block" before clicking "Add domain". Click on "Add domain" again. Click on "confirm". 8)Sign out of OpenDNS. Wait a couple of minutes before unplugging/plugging the power to your TV cam and hopefully it should work from now on. But we haven't quite finished yet! 9)For the vast majority of TV cam users that use it at home, and whether you know this or not, but it is most likely that your router has a dynamic IP address that has been assigned by your internet provider. Because this workaround depends on your OpenDNS settings having the same dynamic IP address, they must be the same for the TV cam to keep working. So if your dynamic IP changes, which is something you have very little control over, then the OpenDNS settings will not match, and then your TV cam will not work anymore. There are several ways around this, depending on your needs and skill level. A)Go to OpenDNS again https://login.opendns.com and manually refresh/type the new IP network address so that your OpenDNS settings again matches your recently changed dynamic IP address. The level of practicality of this method will depend on largely how you use your TV cam. If you only make calls, or make a few calls to friends and family during the week, then this may be the most practical since if your TV cam doesn't work when you want it to work, you just have to do this and then refresh your network connections on the TV cam to get it working again. B)You can use the downloaded software and run it on your computer to automatically keep telling OpenDNS your dynamic IP address, so it keeps OpenDNS informed of any changes. Enter your OpenDNS Home account details when required and if you like, select "Run hidden" (in settings). This should make your TV cam work always online, but it requires this software (and therefore a computer) to be constantly on to perform the announcement of your new dynamic ip address to OpenDNS when it does change. C)Depending on your brand of router, you may be able to announce your dynamic IP address changes to OpenDNS at the router level (so that your TV cam will always be online and requires no further assistance once you set it up). This either requires a very good understanding of your router from yourself, or the router company or other more tech savvy people providing guides for you to show the changes in settings through google. Note: With this workaround, you will not be able to look at webpages from www.skype.com. From my limited testing, it doesn't affect the skype program that i use independently on my computer. -----
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  • HD Boo
    I will reprint the other important information from old logitech forum posts that are useful for changing the LAN IP in your WiFi router. This method depends on your router because some router doesn't accept the LAN IP change necessary to block the www.skype.com. The www.skype.com IP confirmed by many people are the following 4. 23.102.255.237 40.115.34.155 40.121.80.200 104.40.50.126 These IPs appear cyclically when you ping www.skype.com. So, only one ping trial by whois is not enough. Your HD Cam uses one of them. You should try each of them and find the good IP for you Cam. In my case, 23.102.255.237 worked to fake my HD Cam. By using this method, I solved the problem for my parent because she didn't use a computer and couldn't apply the OpenDNS solution. I would say again that this method depends on your router. If your router doesn't accept the necessary LAN IP change, you need to find another router that accepts the change. It was also my case. I exchanged the Buffalo router in my parent's home to a FON router. The latter worked! People reported may other available routers in the "OLD" logitech forum. :( ---- here, some useful old posts by Logi Nu Re: Unable to connect to the Internet when attempting to logging to Skype ?05-20-2016 09:03 PM You first need to find an IP address that will work. Go to https://who.is/tools/ping/skype.com/ to find the IP address. Next, log on to your router utility and change the LAN IP address to the one that came up when you pinged Skype. You shouldn't need to change anything else. So far, our second router has worked normally except for having to re-enter the password on our devices. Hope this helps. Message 105 of 110 (651 Views) Logi Nu Registered: ?05-21-2016 ------------- Re: Unable to connect to the Internet when attempting to logging to Skype ?05-21-2016 01:59 PM Logitech's response is dishonest. This has nothing to do with tv app support. Tely Labs is still selling their tv cameras and they are working now. A few clarifications: Unplug the camera. Through your router's configuration utility, set your router's LAN IP/DHCP to 40.121.80.200 and leave the Subnet Mask the same as it was. Plug the camera back in. Using a paper clip, push the reset button on the back of the camera for 30 seconds. The camera should completely reset including a re-download of software. You will need to re-enter your router password and sign on to Skype. Our camera works and we just got my mother's back as well. Your router SHOULD continue to work normally after this change but remember to write down the new IP address somewhere as some routers use this as the address to access the configuration utility. We still need to keep pushing Logitech to fix this permanently. Remind them that there are other tv cameras (namely from Tely Labs) that are still being sold and are currently working. Message 108 of 110 (455 Views) Logi Nu Registered: ?05-22-2016 ---
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  • raffoulig2017
    Can you someone tell me what IP address they are getting when they ping www.skype.com via pc cmd in Germany? thank you so much. I am using the mini router method and the ip address 40.121.80.200 is working great within US. If I am sending the camera as a gift I want to find out what the ip address popping when they are ping skpe.com
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  • Jose8039
    Hi All, location-Florida For the case of using an extra router: 1. Have Att u-verse router model 5268AC FXN 1. Setup a spare DIR-655 with IP 40.121.80.200 as needed 2. Setup a new wireless SSID 3. Connected a cable from spare LAN line in u-verse router to the Ethernet input on my DIR-655 4. Connected to my new SSID, and it went all the way through....it WORKS 5. It is such an asset to have all of you contributing , thank you so much It works, wow its been a while, finally can have my-father in law use it again to talk to his kids :)
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  • zarzash
    @Jose Garcia You are welcome. Good to hear that our experiences helped. But we have to “Render unto Caesar what is Caesar's”. We would have been useless without Logitech, without its unwillingness to recognize the problem, its reluctance to provide a fix and a new firmware, its desire to patiently explain why the problem is because of other companies and invent excuses to not to indemnify us. And without mentioning the “moderation” of uncomfortable threads and replies (including mine). Most importantly, having deleted many useful threads that were present in the previous incarnation on this forum. I am also very happy to see that the post marked as answer to this subject is still the one which was proven to be false and reported as such here. So we really have to thank Logitech to have given us the opportunity to help you. Because they didnt.
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  • Tomas8666

    Hi everyone, I just bought the Logitech TV Cam HD so that I can stay in touch with my family in Germany. I've read all the advice in English and German and tried to set up my wifi extender with all the recommended IP-addresses from different forums. My problem seems to be that I can't find the actual IP-address of skype.com. When I want to ping any of the addresses stated in all the different conversations, they just don't work (CMD in my PC writes "Request timed out") even though any other domain name or IP address works normally... So as I don't know the IP-address, that I have to preset as the gateway for the connection of the camera, I can't get it connected.

     

    Do you have any advice/new list of IP-addresses for skype.com? I know that some of you managed to get the camera working again and I just do want to give up trying so easily :)

     

    Thanks a lot!

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  • zarzash

    @Tomas86666,  I can only advice you to return your device for refund. Logitech has killed this device and only refund users under warranty. This device is too expensive to start up with a work around. I am even surprised Logitech still sells this. If you want such a camera, I recommend another product that does not have the bug the one of Logitech has.

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  • John3:16

    My parents are happy to have their Skype camera back online so they can communicate with their grandchild.

    HD Boo's post on August 19, 2016 at 11:25 AM on setting up OpenDNS is a relatively simple fix as long as you're not using a router provided by your ISP. I would add the following to the end of his instructions.

    Once you get signed into the Skype TV Cam HD, click the Gear icon -> General  -> Check for Updates and you may need to continue this update process several times until you check for updates and it returns "your software is up-to-date." If I hit the back arrow and select About, my camera now has a software version of 1.6.214.

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  • Richard6894

    I used what for me was a more simple approach.  I used the web filter on my router to "block" skype.com.  Doing this resulted in a reply to the request (ping) so that the device appeared to be online.  After it connected I deleted the web filter block so that the device is connected to the internet.  Easier solution that worked for me.

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  • William6023

    Thanks Jim-R!  Your suggestion worked like a charm!  I ordered the TP-Link Wireless N Nano Router TL-WR802N from Amazon for under $30 USD got it a few days later and configured as you suggested and was amazed to see that once I connected my Skype TV wirelessly to that device, the Skype TV automatically downloaded new software and was able to make a test audio Skype call.   I plan to make some detailed instructions for configuring this particular TP-Link device in case others wish to use your approach.  I had to do some online chatting with TP-Link technical support which I must way were superior to most any software/hardware vendor I have ever worked with and although what I was describing doing - setting up the TP-Link to use a public IP address on an internal network, once their technical support understood the idea of what I was trying to do, they sent me a screen shot showing where to put the settings and what mode to have the router in (turned out to be the out of the box mode).  Glad to have my Skype TV working again!!!

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  • fishgeek

    I just tried @Richard6894's solution, and it WORKS!!!! I don't believe how simple that was. Thanks man! I had actually put my cam away because I had sorta given up until I could get someone to help me with trying the DNS settings, etc. But holy moley, blocking skype.com was all it took? I have a Linksys router, so I went into the Parental Controls, found the TV Cam, and specifically blocked www.skype.com for the TV Cam.

     

    I can't believe it worked. We bougth TV Cams for my entirely family since we all don't live in the same city, and I had accepted that all of them were now bricks. I have to configure everyone's routers now to hopefully do the same!!!

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  • JO6873

    Well, I tried the block Skype.com in Parental Controls and got nothing... anyone else got something, cause I hate loosing this device.... And thanks for any help on this.

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  • fishgeek

    That's too bad. Does your router allow you to specifically pick the TV cam itself to block skype.com on? I think that's key.

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  • Starflex-CA78

    Guys,

     

    Did the workaround one year ago, and the cam stopped working again a few days ago. When I attempt to login (username and password), it does login but after one second it kicks me out and it sends me back to the login page.

    Anyone else experiencing the same issue?

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  • William6023

    Yep, same here. I am subscribed to this thread and so when you just posted this, I turned mine on (it worked a month back) and now same as you. Logs in and a few seconds later logs me back out. I guess I own two expensive bricks again.... and two pocket routers I bought just to work around the earlier issue. Too bad. My family is across the country and it was really nice to be able to see them all with the wide angle camera and hear them all with the really nice multi mics. I guess it is back to one face at a time in front of an iPad or iPhone. :(

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  • Starflex-CA78

    William,

     

    Thanks for checking. Yes, that must be the reason, that leaves us absolutely without alternative. Fantastic. Oh well, the alternative is buying a PC with a wide angle camera, but it is just so complicated for my parents (70+), and with Skype changing and updating every week, it would just make everything more difficult.

     

    To solve the problem we would just need someone with goof software skills to run a script and create a false update on the device (with the signature pf one of the last version of Skype), but perhaps I am wrong.

     

    Any alternative that does not require a computer connected to the TV? Apple TV does not seem to work well, as it does not offer the chance to connect an external webcam. Yes, it does offer the possibility of mirroring, but that's it: cam would stay on the phone or tablet.

     

    Shame.

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  • rsain

    Hi people. The same here. I do not why I trusted again Microsoft's products.

     

    Clearly the problem is what William6023 pointed out. The old Skype version which is run by our Logitech camera is not compatible anymore. After signing in, I am signed out of Skype after few seconds. The thing is that, during this time, I can see the contacts and even make a call.

     

    From the previous I think that the Skype version is checked once we log in. I guess that running a network sniffer we could get some clues about the information being sent/received. If it is the case, a complicated solution could be replacing the TCP package containing this information by a higher version. Another way would be to redirect this packet to a local computer on the local network.

     

    I am living in Canada and the camera is running in Spain at my parents' home and I cannot access to it. However, I did some experiments in my local computer and it seems that all the information sent/receive by Skype is obviously encrypted. In that case, I do not see the way of doing what I commented before.

     

    Please, if you have more ideas share them here.

     

    Maybe Microsoft is doing some changes these days and in few days it works again. But I think our Logitech Cam is close to die :(

     

    Kind regards,

    Rubén.

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  • PrinceRandom

    I'm pretty sure this is their clever way of decommissioning the last of these TV Cams. If it was a matter of outdated software we wouldn't be able to log in at all and the fact that we can stay logged in and even make a call out within a minute of be forcefully logged off speaks volumes to me.

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  • Martin7407

    Hi Guys,

     

    Another Logitech Skype TV Cam user here... also in Canada, and I can also confirm the same symptoms. The DNS hack was working fine until a few days ago when I also started to experience the account being logged off after a few seconds, this is definitely related to the old skype client being decommissioned.

     

    The irony of this is that the product is amazing and the camera should work just find if there was a way of starting some sort of console session (putty, ssh, etc, etc) and push a new version of Skype into this camera.

     

    I know nothing about the internals of this Logitech camera, but it has a tcp/ip stack, a network card, Wifi, Skype... it must have some sort of OS operating all these stuff... some sort of Linux maybe?

     

    There HAS to be a way of flashing the new software. Maybe Logitech can open-source this (since they have basically given up on this product) and let the community do the rest. I have seen HP doing the same when they abandoned the HP Touchpad and after that the product saw all sorts of Android versions of the O.S. for that tablet.

     

    Really? nobody knows how to hack this thing?

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  • William6023

    @Martin Surasky? , It does use a flavor of the Linux operating system, see the link below where the device was filed for. If a savvy hacker had known what was coming down the line, they could have captured and analyzed a full "update session" between the device and the host to try and figure out a way to simulate or otherwise recreate a compatible replacement to push an update on the device. That of course comes with a high chance of bricking the device if it did not work perfectly the first time. I agree with you though, there are probably savvy hackers out there with the know how to repurpose the device hardware into an entirely workable solution. The linked article mentions the "Skype-Kit engine" which apparently was loaded as a process on top of the Linux base operating system. If a similar Linux-based Skype-Kit were still available and the device could be flashed with a newer version of Linux (if required by the kit) and the kit itself flashed onto the hardware, and if the hardware was recognizable properly by the base OS and/or Kit software, then it is possible it could be made to work again. The biggest challenge here is the time required to figure out how to put it all together into something the average consumer could do. The best solution in my opinion would be to host a server that could serve out an update and have that host on a known IP address on the internet that consumers could hack into a local DNS server such that the device would then go to that host and perform an update. If not feasible (highly not likely anyone will do this), next would be an actual teardown of the device to physically flash a new OS / Skype client bundle onto the device. Only the most avid and technical savvy consumers would probably want to take the time to attempt as our time is worth something (day in the park with the kids, grandkids, etc.) so at some point we may just have to write it off as loss. The irony here is that with some type of communication between Logitech and Microsoft, it is highly likely that the device could continue to operate through an update. We are just talking hardware here and a base OS, Skype client, very nice camera, mics, ethernet, wireless, remote, HDMI interface, it is all there to still have a working solution. But there are likely a lot of politics, licensing costs, and other factors that at some point the two companies (or one of them) said "nope, not going to do anything else with this stand-alone set top box project, it is going the way of the dinosaur". All good things must come to an end as the say... https://rulings.cbp.gov/detail.asp?ru=n232858?=pr

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  • William6023

    This site is not allowing the link to paste in correctly above, if interested to read the filing, just click the link above and at the top in the search area, enter n232858

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  • Martin7407

    This is really hard to digest... I mean... 2 multi-national leaders in the IT business fighting for whatever reason and using their customers as hostages.

     

    I would really love to hear the story behind this confrontation from a Logitech employee who was involved into this negotiation with Microsoft. I'm pretty sure this must have been nasty.

     

    I'm not a Linux expert and I share with you the feeling that "something could still be done" but unfortunately I'm not the person who can do it. My last hope is that someone with enough skills may read this post one day and decide to give it a shot.

     

    Cheers!

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  • Martin7407

    I was thinking about this whole thing and came up with an idea... how about joining forces in order to find a solution to this?

     

    I'm thinking, if enough people still have this product around and want to use it, maybe we can all pony up with, let's say 35 dollars and put up an offer to anybody that wants to make some money trying to find a solution to this... He/she would only have to provide a working solution that is sustainable (will be working in the long run) and we can pay via an email transfer once we had the ability to test this and see that it works...

     

    Think about it, if we can find that person it would be a win/win situation.... they can then do whatever they want with that solution...

    1. Sell it to other people with this product having this problem (most of them would probably don't think twice about paying a fair price to get their TV Skype cameras back)
    2. Open source it (if they feel like it)
    3. Buy cheap Skype cams for parts (there are tons of this cameras being offered super cheap everywhere) fix them and re-sell them as fully functional with a huge profit margin.

     

    Just saying... I don't want to give up and I think if we can find 8~10 people willing to do this, then maybe someone may be willing to lay a hand.

     

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  • fruxo452

    After the last debacle, I managed to remotely hack my parents router to fix their camera, but now it's broken again. I'm fuming.

     

    We are both using the same camera too (ie same software), so who cares if the software is not the latest. Is there really no fix to this issue? My parents are old and technologically inept, and they are devastated as this is how they keep in touch with their grandson.

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  • fruxo452

    Is there any other TV camera at all on the market that we can use? I'm fine with spending some money on a new solution (even though I really shouldn't have to!), but I can't find anything else available at all 😞 I don't want to deal with computers or anything like that, it's too difficult for my parents.

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  • Martin7407

    Hi fruxo 452.

     

    I'm trying to coordinate the efforts to get this solved. I will try to find a person who can hack this. I have suggested a solution in a previous post were we all pony up 35 bucks to pay for someone to find a way to solve it (flashing a new version of Skype into this CAM or something like that). I'm not a technology wizard either but I understand enough to know this can be done if we find the right person.

     

    If you are interested you can contact me at martin_nospam@live.ca with the subject "Logitech Skype TV Fix" so I have a way to get in touch with you directly in case I find that person.

     

    Cheers!

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