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TV CAM HD cannot connect to internet

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144 comments

  • Starflex-CA78

    Martin,

     

    I am available to chip in 35 dollars.

     

    Only problem is that it will have to be updated from time to time. To give you an example: last year (around April) I got a new iPhone. Installed skype, all good. I am one of those who "don't touch what is already working fine", so I have never updated the app on my mobile. Last week I was forced to update it, as the version on the mobile was outdated and it would not connect. So, in essence: it will happen the same over time with the Logitech Cam. Probably it will need one update per year.

     

    Still, I am in.

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  • Martin7407

    Hi Starflex,

     

    What I'm trying to ask for, is for a person to jailbreak the system so that is no longer dependant on Logitech, similar to what you will have after a Android phone is rooted. I'm not myself very familiar with Apple products (I have an iPod shuffle that I use for running and that's it...) but this has been done in many android/linux devices for years, and so far the only thing we know about this CAM is that indeed is running some sort of Linux OS, so flashing a new OS, or even finding the right way to push Skype updates is all that it takes.

     

    I'm thinking that there is two sides of this story: as a consumer I would love to have the ability to Skype in HD from my TV back. The other side to this is more of a ideological thing: I hate a corporation telling me a product that I paid for will no longer work because of a problem they had with a partner they could not figure out how to solve (and offering me a totally different product as a replacement). I know this may sound as cheap activism (and maybe it is) but I really believe Logitech should have not done this.

     

    I will open a Slack channel to continue this discussion out of the Logitech community. Those of you who are interested can join and I will update if I find a guy knowledgeable enough to fix this device once and for all.

     

    I hope more people can see the value of this and join. I'm really just doing this to get my device back (and in the process, help other people as well) and definitely will not see a cent of anybody's money. I'm very excited! :)

     

    Cheers!

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  • Martin7407

    Hi Guys,

     

    The Slack team to continue this discussion off the Logitech support site (which is probably not a good place) has been created. Go to https://join.slack.com/t/logitechskypecamera/shared_invite/MjE1MzA2NTQ5NTM2LTE1MDA2NDU0NDgtMjQxYWNkOTY1NQ in order to join the Slack Team. This initial link will work for 4 weeks.

     

    Cheers!

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  • William6023

    To all on this post - I spent about 45 minutes on the phone with Logitech support today. During my call, the support engineer reached out to a highest level technical support and later to someone in product mangement (or similar title). I was told our Skype TV devices are no longer working due to changes by Microsoft which are beyond the control of Logitech and there is no remedy to get these devices working. Of course this is not anything new that has not already been announced in one form or another, mainly from Microsoft's announcement regarding the discontinuation in supporting Skype TV in general. What I did find out today is that Logitech does not offer a dedicated Skype-compatible replacement but will offer a replacement of "similar features and usage". What does that mean? Apparently if your device does not power on or otherwise is not working up to the point of what is deemed "beyond the control of Logitech", they will offer replacement hardware to meet their warranty. When I asked which hardware, they seemed to indicate it could range from a less-expensive personal web camera to a more-expensive business class video conferencing camera if the consumer had used their existing Skype TV in that manner. Apparently they will handle on a case by case basis. Further, I was able to learn that the issue in part with the current hardware is, the first time you attempt to make a Skype call, your Skype account is disabled due to a "possible security violation". I unlocked my Skype account at the Microsoft site but upon trying again, I was still disconnected after a few seconds although my account was not disabled a second time. I did some further research and reading on various websites including Microsoft and part of the problem appears to be that Skype was moved from a peer-to-peer platform (meaning two devices communicate directly between themselves), to a Cloud-based service operated by Microsoft (meaning video conference information goes through their server hardware). So in my estimation, the likelihood of finding a way to make our existing hardware work is very remote if not impossible. If anyone could make it work, it would be Microsoft. I did read a lot in the Android community of similarly disgruntled consumers who are appealing to Microsoft to make Skype for Android Smart TVs work again. From what I read, there has been very little to response from Microsoft and from what there is, it does not appear they are considering making it available again. I hate to be the bearer of bad news but also wanted to share to possibly save some time and money for those who are considering finding an alternate solution with our current hardware investment. Best Regards to all.

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  • Alistair3222
    William, Thank you for taking the time to tell us about the response you got from logitech. Dour you know if it is simply a case of entering a support ticket to "plead" your case for a replacement device of some form? Thank you, Alistair
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  • William6023

    Alistair,

     

    From my understanding, there is no "pleading" regarding this issue. The only recourse regarding this device which has reached end of life according to Logitech is if someone has a device that is still under warranty and the device is not operating as designed by Logitech to operate. So a few examples might help -

     

    1. Someone has a device that is not powering on and is still under warranty. Logitech will offer a replacement product.
    2. Someone has a device that does power on but is not getting any video on the TV screen and is still under warranty. Logitech will offer a replacement product.
    3. Someone has a device that is powering on, does get video on the TV, is still under warranty BUT will not connect to Skype or connects but cannot maintain a Skype call. Logitech WILL NOT replace because the cause of the issue is beyond the control of Logitech.

     

    I guess the fortunate person is the one who has a device that will not power on or display video and who used their device in a business environment since that seems to at least on a case-by-case basis qualify that person for a nicer video camera that includes a zoom/pan feature similar to what the original Logitech Skype TV camera had. Hope this helps.

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  • Alistair3222
    William, Thanks for the clarification. Not what I was wanting to hear but I now understand what logitech's stand point is on this.
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  • SKYPECOPOUT

    William thank you very much for your time and effort. I've been using the workarounds for a year now. It does seem such a waste that a perfectly good quality web cam which still connects and works for a few minutes until Microsoft disconnect it will be rendered useless. Looks like I will have to purchase an Android TV type box with a generic webcam as the Logitech camera is locked down and apparently will not work as a standalone.

     

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  • Ackfoo

    This is a monstrosity... Logitech ripped the heart out of our dear planet to make this thing and now it is garbage. For shame!

     

    To be green, Logitech must release new firmware that allows the Logitech TV Cam HD to act as an IP camera with HDMI out. This is the simplest thing in the world. If Logitech will not do this, I condemn them for being terminally environmentally-unfriendly.

     

    There is no excuse for putting this thing in the garbage when a very simple firmware update can preserve its functionality. The alternative is capitalism gone absolutely mad.

     

    P.S. if you can work out how to put an entry in the DNS on your router that maps www.skype.com to 127.0.0.1 (or to the inside address of your gateway, often something like 192.168.1.1) then you can get past the error that prompted this post. How to do this varies by router, and some cannot accept static DNS entries. This will also prevent every machine on your network from getting to www.skype.com, but Skype should still work, including on the TV Cam HD, because the actual Skype server is at a different address. If you want to point a browser at www.skype.com, you have to manually remove the entry.

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  • Starflex-CA78

    All,

     

    For those that used this device with their parents. The alternative can be using a mini-PC (the ones with the VESA mount, to be installed in the back of the parents TV), installing Windows and Skype, installing TeamViewer (so that you can control the PC from remote if you need it - or other similar software), and setting Skype with "automatic answer with Video".

     

    I know that this is not what we were looking for, but so far it's the most feasible solution (although expensive). Similar devices run with very old version of Android... and I fear that in one year or so we may face a similar problem (with SKype for Android asking for a newer OS version).

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  • Tarmo

    With reference to above comment - feasible alternative can be also Android streaming box that connects to TV via HDMI cable, such as www.intouchtv.com having also a video calling capability and simple interface. This way one can use Logitech cameras with the box and does not depend on this particular Logitech locked down solution.

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  • Victor3885

    I am having the same problem as the TV Cam HD can see my WiFi router and it said it is connected. But when I press the connect to the WiFi button, it will search for a long time "We are unable to connect to the Internet". After communicating with Logitech Customer Support, they came back and "we can't do anything with your devices as it is already out of warranty. Unfortunately, there is no way to upgrade the devices' firmware as well."

     

    This is really lousy the way Logitech just dumped the support for the TV Cam HD.

     

    Is anyone been successfully in getting their unit firmware upgraded in recent weeks?

     

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  • Martin7407

    Your best bet at this stage is to ask for a replacement unit. They will not give you a working TV Skype Cam because that product is simply not available anymore, but they are (were) acknowledging the fact their customers were left dead in the water and at least offer a similar product as a form of compensation (it is debatable whether the "similar" product is really similar or not, as I was offered a regular webcam).

     

    In any case, if you still need Skype on your TV, hooking a cheap micro PC using a regular WebCam seems to be the only solution so far. There are tons of small form factor PC's on the market today and if they run on Windows 10 you know at least Skype will not have problems anymore as Skype on PC will likely be always supported.

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  • klaasvaak12

    The DNS method worked for me today (October 19, 2017), but only partially.

    1. Installed a DNS server. There must be easy options out there for Windows, but I spun up an ubuntu bind server on vmware player.
    2. Added an A record to resolve www.skype.com to 127.0.0.1
    3. Changed router's DHCP DNS setting to point to the DNS server I just created.
    4. Rebooted the skype cam and it indeed downloaded the update and allowed me to sign in and see my contacts and their status.

    However, after some minutes it kicks me out and wants me to sign in again. It keeps doing this, so I guess Microsoft really did kick all people with TV cams off their platform...

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  • rsain

    Thanks for sharing the info klaasvaak12.

     

    I guess this solution was fine to solve the problem to connect to the Skype server. We had this problem long time ago. But now the problem was an incompatibility with the version of Skype installed in our cameras. I really do not think that Microsoft is updating our cameras. I even know people who have a Windows Phone and the only solution Microsoft gaves them is to update to a new phone.

     

    I cannot not try this solution these days. Please, if somebody tries, share with us your findings ;)

     

    Cheers.

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  • klaasvaak12

    It seemed like it worked, but it keeps kicking me out and asking for to re-sign in, so it doesn't work after all...

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  • rsain

    Exactly! The problem is not that we cannot connect. The problem is that Skype closes the connection once we are connected :(

     

    Thanks anyway for letting us know.

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  • the Ghost

    It wouldn't. The MS team did a version check - sure we've got a obsolete version, that's why connect-disconnect... I have another question - when the tv-hd box goes to check for any updates, to which site in internet it accesses? From where it tries to check if it has a new firmware, an downloads it, if nesessary? Maybe somebody could trace it requests, to get a firmware file - for future reverse decode?

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  • PauloH3629

    Unfortunately this camera as product is dead. There was a work around to set your router with same address as logitec. That's was the only thing the camera checked before starts. If the camera find a correspondent IP address it starts no mather which version.

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  • Jose8039

    Yes, I gave up on it a long time ago, it hurts I have two of them. Surprised to see this thread pop up again. Would love to break into the code, anyone have leads on where code could be accessed ?

     

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  • the Ghost

    PauloH3629

    After your camera has got an update, it logs into M$ $KYPE server, than at handshake procedure M$ server sences wrong skype version since there is no update for embedded skype from logitech, after this it remotely logs off this camera. Finita.

    The main idea is that menus in this camera are available and without loggging in - and one point of menu is to check for updates. If i can raise up wireshark under my linux, i'll try to filter out the packets flowing to and from logitech update server aiming to get ip or named service at which probably obsolete firmware (latest) presents. If successfull - probably it will be possible to get firmware package and to see, what's inside. Of course, at aliexpress exists a standalone clone with android onboard, which is easily upgradeable, but it costs the same money... And all above is just for interest now, but who knows, may be it will grow into homebrewed project.

    Or maybe logitech will open sourcecode instead?

    What if all owners will contact the support with one pray to open the sources?

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  • ant0nwax

    Hi guys, I like this topic for getting us a working camera again, thanks for all your contributions, it is nearly working :)

     

    I am also at the point where I am able to login and I get KICKED out BY M$.

     

    1)

    Annoying for testing is that I have to re-enter my password each time I try to login.

    For better testing I would like to ask if someone has an idea how to get the password saved into the account on the camera.

     

    2)

    For DIY/Homebrew, my suggestion/wish:

    I would suggest to get people from Signal App (this is the open source original what Facebook transformed to commercial WhatsApp) to get a working Firmware / Flash.

     

    Would be awesome to have a Hardware Signal App Camera

    This might be tricky, just I am not a programmer and I have no idea how to start a project like this.

     

    Lets keep the discussion in this thread or somewhere else open, who is still active and interested in that, I am an engineer and I am a bit able to do Wireshark like debugging

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  • Tristan77

    Hi all, I think this is really a piety that Logitech is not proposing any solution for the owner of this Skype camera type. The hardware was good! Would it be possible to install Android on it?

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  • the Ghost

    Tristan77

     

    sure you can't. This needs to have at least deep knowledge of hardware used, also skills of compiling of android core, then camera surely will be not compatible with widely used cameras, and of course, a tool-kit that will give you the possibilities to assembly all into big writeable to flash image... A bit difficult than to install m$ windows. At ali-xpress now you could get cheap android based tv-cam... the only thing we are here that we hope once to get any detailed info about howto and where... you are right, the hardware is good, but without of corresponding soft it is a piece of plastic and few silicon chips.

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