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Logi Circle and 5 Ghz Support

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OlivierG
Hi,

Whereas is is clearly mentionned in the specifications the camera suppport 5 Ghz WIFI, this was not working with my network based on the latest Livebox from Orange (released Summer 2016) and default configuration.

After several hours of investigations, I found the solution:

- Create a distinct 2.4 Ghz wifi network from the mixed 2.4/5 Ghz I had in my place

- Connect my IPhone to this 2.4 Ghz wifi instead of the 5 Ghz

- Connect my Camera to the 2.4 Ghz => CAMERA CONNECTED oh YES !!!

If I knew this, I would not have lost hours, And also the rating of your application may increase on the app store, because reading the comments it is obviously the same problem I faced that is frustrating users.

Now, I have updated the camera with the latest firmware but I dont now the release note. Would you please let me know where I can find any documentation on this ? Could you also let me know when 5 Ghz support will be enhanced ?

Thank you,
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Comments

6 comments

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  • Marion

    Hello @Olivier GUYOT ! Welcome to the community !

     

    I will be more than happy to answer your question regarding the compatibility of the Logi CIRCLE with 5 Ghz WIFI and the release notes for the latest firmware update.

     

    Regarding the compatibility with 5 Ghz WIFI, Circle can connect to both 2.4Ghz and 5 on 802.11 b/g/n. If it is not the case for your installation, please contact us on  http://support.logitech.com/en_us/home so we can analyse your case further.

     

    For the release notes :

    - Android: Other new features: Lock settings when a Circle camera is used on a shared device. Improvements and bug fixes.

    - IOS: Other new features:Improvements and bug fixes

     

    If you have further questions, please let me know.

     

    Warm regards,

    LogiMarion

    Community Moderator

     

    ?If this reply adequately addresses your issue, please mark it as ?Select as Best? and click ?Like?, so this information can benefit other community members.

     

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  • 0xDEADBEEF

    I have two networks at my home. 2.4GHz and 5GHz with different SSIDs. Circle could not connect to 5GHz network no matter what. It was set in ac mode only, so I changed it to mixed ac+n mode, still nothing. Does Circle require something special? TKIP security instead of AES? n-mode only for 5GHz?

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  • Marion

    Hello @Dominik Behr !

     

    Thank you for your feedback.

     

    The Logitech Circle requires wireless 802.11 b/g/n 2.4GHz or 5.0GHz

     

    Warm regards,

    LogiMarion

    Community Moderator

     

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  • slackjaw3

    2.4ghz 802.11 n is OK BUT

    This camera will NOT connect on a 5ghz on 802.11 n

    tried a million times. different security protocols etc, nothing.

    won't even see the SSID

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  • Logi_Aron

    Hi @Richard Modecki?,

     

    Did you select the "Using Outdoors" checkbox when you tried to setup Wifi? If so, you might be located in a country which restricts certain 5Ghz WiFi channels from being used by devices (such as Circle) when placed outdoors. This typically effects the low numbered channels between 36 and 64 (5150ghz to 5350ghz). Try changing the channel on your AP to see if it solves the problem.

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  • slackjaw3

    Thank you. Nothing to do with outdoors or not, but the 5ghz channel needs to be changed in order to work.

    I had my Fios router set to automatic and it could not connect.

    Changing the channel to 149 under "basic wi-fi settings" allows the Circle to connect to a 5ghz n network. Thank you

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