Missing Video in feed

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PaulWilky76

• 04 December 2016 07:41

I've noticed recently when watching the camera realtime (and downloading a sequence) that it misses a couple of seconds !

So my French Bulldog looks like he's "teleporting" from one side of the room to another....

Not very useful Logitech. Please advise how to fix this.

Thanks

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  Marion

  • 13 December 2016 13:28

  Hello @Paul Wilkinson ! Welcome to the community !

   

  I will be more than happy to assist with the missing video in your feed if you could specify which Logitech camera or webcam you are using.

   

  Warm regards,

  LogiMarion

  Community Moderator

   

  ?If this reply adequately addresses your issue, please mark it as ?Select as Best? and click ?Like?, so this information can benefit other community members.

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  PaulWilky76

  • 24 December 2016 09:47

  Hey Marion,

   

  Thanks so much for your reply. I have a Logi Circle.

   

  P.S. Still missing video in live feed and recorded video....

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  Marion

  • 27 December 2016 11:21

  Hello @Paul Wilkinson ! 

   

  Thank you for your feedback.

   

  Could you please check if the issue is the same when you are connecting to CIRCLE via the desktop app on a computer : https://circle.logi.com/#/login ?

   

  Does the problem appears for all the video or is it only on a specific day ? 

   

  Warm regards,

  LogiMarion

  Community Moderator

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  PaulWilky76

  • 28 December 2016 08:13

  Hi there, The problem remains when viewing from the desktop app, and appears for all video…… Thanks

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  Marion

  • 29 December 2016 10:24

  Hello @Paul Wilkinson ,

   

  In order to solve the issue, please try bringing the camera closer to your router.

   

  Could you please also specify if you have an error message when opening the app ?

   

  In order to check if the Circle is functional, could you please test it on another wifi network ?

   

  Please let us know your feedback on these.

   

  Warm regards,

  LogiMarion

  Community Moderator

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  PaulWilky76

  • 01 January 2017 12:01

  Hi there, Yes, I have brought the camera MUCH closer to my route but there is still a “low connection signal” which should not be as I have a high speed fibre optic connection and all of my other items that are connected to my wifi router are working well and as normal. So seems the problem is with the camera….. Thanks, Paul On 29 Dec 2016, 6:24 PM +0800, Logitech Community , wrote:

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  Marion

  • 03 January 2017 11:28

  Hello @Paul Wilkinson ! 

   

  Thank you for your feedback.

   

  To check if the issue is only related to the camera, please test the Circle connected to another Wifi network.

   

  Please let us know your feedback on these.

   

  ?Warm regards,

  LogiMarion

  Community Moderator

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  PaulWilky76

  • 06 January 2017 01:41

  Hi there, I’ve realised that this issue now only occurs when watching the historical recorded video. It no longer happens when watching live. Any suggestions? Thanks again. On 3 Jan 2017, 7:29 PM +0800, Logitech Community , wrote:

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  PaulWilky76

  • 07 January 2017 10:28

  Also, my Wifi network is working perfectly. ALL of my other connected items are running perfectly and as they should so please don't put this on my Wifi network. 

   

  I moved the Circle and placed right next to my modem and still shows 1 bar signal strength only. Wherever I place it, it shows a signal strength of 1 bar, so the issue is with the camera.

   

   

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  Marion

  • 09 January 2017 13:52

  Hello @Paul Wilkinson !

   

  In order to check that the Circle is able to pick up the wifi signal correclty, could you please test it on another Wifi network and give us your feedback ?

   

  ?Warm regards,

  LogiMarion

  Community Moderator

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  Liquidops

  • 09 February 2017 22:00

  I agree with PaulWilky76. I'm noticing the same issue so it's definitely not caused by the wifi network. I have even reset my Circle and router and the issue still persists.

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  Marion

  • 15 February 2017 14:38

  Hello @Jim Raynor ! 

   

  Thank you for your feedback.

   

  In order to understand the issue, could you please lower the resolution of the camera in the Circle app settings (menu > more settings> resolution) ?

   

  Please let me know your feedback on this.

   

  ?Warm regards,

  LogiMarion

  Community Moderator

   

   

   

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