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X52 pinkie trigger not working

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17 comments

  • Richard

    Hello Kevin0999,

     

    Welcome to the Saitek/Logitech Community!

     

    Could you please test the product in the Windows controller tool and see if you have the same issue there? To access this press the Windows Key and the R key on the keyboard at the same time.  This will bring up a run window.  Type in joy.cpl and press enter.  Once the window opens you will see your Saitek product listed, highlight this and press properties.  You will now see a list of buttons and axes that correspond to the buttons and axes on your product.  Please cycle through each button and axes and see if it is detecting it on screen, this will be indicated by the on screen buttons lighting up.  https://logitechsupport.force.com/saitek/s/article/Access-the-Windows-Game-Controllers-test-page

     

    If you need any additional assistance, please don't hesitate to let me know.

     

    Warm regards,

    Richard

    Saitek/Logitech Support 

     

    ?If this reply adequately addresses your issue, please mark it as ?Select as Best? and click ?Like?, so this information can benefit other community members.

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  • Kevin0999

    It works after that but I had do what you said for it to work correctly.

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  • Terry7474

    I am sorry that this is not an answer but doing what was put above does not work for me.

    I have tried unprogramming, latching/unlatching everything I can think of.

    I have had it working in the past but since installing on new computer, that is the only button that will not work in Elite Dangerous.

    I am asking the question here as I have not received an answer to my ticket for some time now.

    Regards Terry7474

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  • Rogue1
    This is still an issus! Coming here for a fix and I see none!
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  • Kevin0999

    @Greg A? 1 It worked for me, I went to the link above and clicked Windows 10 (cause that is what I have) and then followed the steps, I clicked the button that was not working and made sure the corresponding number on the properties screen lit up. After that I opened the game and it worked.

    @Terry Rice? Have you tried calling them? Their Phone number is

    1 (646) 454-3200

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  • Rogue1
    Did that fix the issue completely or do you have to do that each time?
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  • Kevin0999

    If I remember correctly (This problem was from a while back and I've moved on to different games since then), I had to do it each time, So I would open the properties window then click the pinkie button then minimize the properties window but not closing it then opening the game. It added an extra 5-10 seconds to starting up the game but It worked.

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  • Rogue1
    That may be an acceptable workaround for some, but this isn't a $20 stick. I expect a proper and permanent fix. The part that upsets me most is the fact that it was working flawlessly until I installed the logitech software.
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  • Kevin0999

    Same for me But after a while of trying to find a fix and not getting a permanent fix I gave into just doing this over and over. Weird thing is when I go back to using it the joystick every once and a while the pinkie button works, this is for other games though so it could be a problem between the joystick and ED

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  • Rogue1
    Whatever it is. It stems from the software. The mindblowing part is the fact that this OP is from almost a year ago, and still no patch... unacceptable.
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  • Rogue1
    @Richard Baptiste this needs an update
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  • Terry7474

    @Greg A?  I am in UK so that is not an option.

    I have had the usual comp generated email saying ticket received and giving a ticket No, but nothing else.

    I have tried ED forum,Discord and Redit to find an answer, still no luck.

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  • Kevin0999

    @Terry Rice?  Have you tried calling them?

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  • Terry7474

    As i replied above calling them is not an option as I am in the UK.

    I have trouble paying for local calls, to America maybe an arm or leg and I need them. lol

    Maybe someone who lives closer with the same issue could make the call.

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  • Richard

    Hello,

     

    The above was not intended as a fix but as a troubleshooting step that I was asking to test to identify if the pinky switch was being detected outside of the game or if it was related to the game itself. When the response was it was working it did not warrant any additional troubleshooting and it was not reported that this had to be done each time to get it to work properly. As I have moved on to a different product line from Saitek, I will do my best to help you. But none of the current Saitek US support agents have seen this issue either when I reached out to them.

     

    Anyhow, just to let you know, I pulled my x52 and my x52 pro out of the storage closet (I upgraded to the x56 6 months back) and installed all the newest software for both and launched ED and configured the pinky switch for several different functions and tested them all without any issues whatsoever. I also tested these functionalities within X Plane 11 as well as FSX.

     

    My recommendation to everyone would be to do a clean reinstall of the hardware and software and ensure you are using version 8.0.134.0 or above of the Logitech software for your respective H.O.T.A.S.

     

    I'll include directions on how to do a clean install here:

    1. If you can, while the device is plugged in, access the Device Manager and find the device and uninstall the driver. To access the Device Manager, you can do so from the control panel or by pressing the Windows button and the R button on the keyboard at the same time. This will bring up a run window and you can type in devmgmt.msc. After that, find your device, right click and select uninstall/remove. After the uninstall is complete, unplug the device and leave it unplugged for the time being.

     

    2. Uninstall any Saitek/Logitech Software for your H.O.T.A.S. from the Add/Remove programs or programs and features depending on your version of Windows. You may have a Saitek/Logitech Driver or Saitek/Logitech plugin software installed. Please remove it all.

     

    3. Update Windows to ensure that all the latest Windows updates are installed.

     

    4. Download and install the latest .NET Framework for your Windows installation from here: https://www.microsoft.com/net/download/framework

     

    5. Update/Install USB and chipset drivers from the computer manufacturer if there are any available.

     

    6. Before continuing to the next step, ensure your computer has been rebooted at least once.

     

    7. Download and install the latest drivers/software (now comes bundled) from here (I'm including links for all 3 H.O.T.A.S):

    X-52: http://support.logitech.com/en_us/product/x52-space-flight-simulator-controller/downloads

    X-52 Pro: http://support.logitech.com/en_us/product/x52-pro-space-flight-simulator-controller/downloads

    X-56: http://support.logitech.com/en_us/product/x56-space-flight-vr-simulator-controller/downloads

     

    During the driver install, the software will ask you to plugin the device at a certain point. Once it has asked that, please plugin the device (ensure you are using a USB 2.0 port) and click the next button. After the install has completed your device should be reinstalled successfully.

     

    Now, assuming you are using ED from a Steam download, you should be up to date, but just make sure whatever simulation you are using is the most current update of the version you have to ensure there isn't an issue with the code changing due to communication.

     

    As mentioned previously, I was able to map the pinky trigger to everything I tried within ED, so if you have an issue, definitely try what I've recommended above.

     

    Thanks,

    Richard

    ?If this reply adequately addresses your issue, please mark it as ?Select as Best? and click ?Like?, so this information can benefit other community members.

     

    =============

     

    @Terry Rice? I pinged our EMEA department to ask them to look into why your case hasn't been responded to yet. Hopefully you hear something soon or they update me.

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  • Terry7474

    As you can see When I first press the pinkie this is what shows up in game, after cancelling that operation, the pinkie will not do anything, so it is registering in game but not as I need it to. I have deleted all of the Shift states except the first one and unprogrammed the pinkie in that.

    I have opened up the profile folder and see that the pinkie is there, but without knowing what I am doing that's as far as I have got.

    I am sorry to have got you involved in something that is no longer your problem and thank you very much for your help.

    Screenshot (1)

     

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  • Rogue1

    @Logi_Richard,

     

    I was finally able to make the time to try the steps you listed above. Unfortunately the issue is still not resolved. The pinkie switch is still not functional under normal operation. However, the switch is recognized in the Logitec software and on the "Game Controllers" on Windows 10.

     

    The only sure fire work around at this point is to open the Windows 10 Control Panel /Game Controllers/Properties to basically remind the joystick and Win 10 that this button is functional, then tab back into ED. If the properties window is closed the button stops functioning😡 . This is in need of a patch.

     

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