Sustainability Navigation

Support

Circle setup error: not connecting to cloud

Follow
martin1305
Hello, 

I am trying to add a new Circle to my existing cloud account. During setup, it first seems to connect to my wifi network. However the next step (cloud connect) always fails to complete even after multiple attempts and hard resets. The error message given is "setup error, reset required". 

My previous Circle cam worked just fine (until it fell to the ground and broke apart), although my network was running on a different router back then. 

Could it be that there is a port / firewall issue at play here and how would I resolve it?

Many thanks in advance
0

Comments

12 comments

Date Votes
  • Darren7291

    The reset requires a firm press (harder than you would think) and you should receive acknowledgement instantly if the reset is successful.

    0
    Comment actions Permalink
  • martin1305

    Thanks! The resets seem to have done their job so far - I've got two beeps and the LED is flashing blue. After that I can add the cam and it connects to my wifi (but not to the cloud). So I think it must be something else...

    0
    Comment actions Permalink
  • KyleM1022
    I'm having a similar issue. I had to reset my Circle 2 because it was losing internet connection after the latest firmware update. I pressed the side button like instructed. When I start the Set Up in the app, it will stay at the Connecting to your Cloud screen and stay there until it comes back with an error. I emailed support but they were no help. They just told me to reset again.
    0
    Comment actions Permalink
  • Johan5739

    I am experiencing the same problem after numerous resets...just get stuck at "connecting to your cloud"!!!

    0
    Comment actions Permalink
  • Johan5739

    Need help urgently!!!

     

    0
    Comment actions Permalink
  • John2471

    I have the same problem right now... How did this end? I van't believe you guys gave up....

    0
    Comment actions Permalink
  • Maria5294

    Im having the same issue, even worst, I had to reset my router and lost the only camera working. :( where is the support? the product is not cheap at all!

    1
    Comment actions Permalink
  • ignachiou

    I have the same problem, I don't know if someone solve this issue? and how?

    0
    Comment actions Permalink
  • Rose Miller

    Did anyone ever get a solution to this???? I can't get connected to the cloud either.

    -1
    Comment actions Permalink
  • Gad3670

    same issue here

    got 2 new C2 at Amazon,. One is working great with no issues

    the other wont finish the setup, allays fail at cloud mode...

    0
    Comment actions Permalink
  • R B

    Why isn't Logitech participating in this community ? It's a shame that customers are struggling without any support 

     

    0
    Comment actions Permalink
  • John Henriksson

    I am having exactly the same problem. It seems to be some local to my network as they manage to connect if I create a hotspot network on my iPhone and use that to connect. Anyone every got to resolve the issue?

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post