Remote Volume Control for Sonos Playbar slow and unresponsive
Answered
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Experienced the same problem after update on the 12.april 2018. Controls started working again briefly 15.04.2018. The picture on my Apple TV froze for 2 sec, then the «keyboard connecting» icon from logitech harmony blinked on screen for a few seconds. Almost like the harmony system did a restart. After this, the volume controls for all Sonos devices responded properly. Probably the wierdest software error i’ve seen this year. Resetted everything with absolutely no result. Now I need to rebuild all setting one more time. -
Dear All,
Sorry for the trouble you are facing. We have escalated your issue to the concern team, they are currently working on it. It will be a great help from your side if you could provide us the following details:
- Sonos Model (Playbar, Playbase, Connect Amp, Sonos 1,etc.)
- Firmware version of the respective Sonos Model (8.4, 8.5.1,etc.) this can be found in Sonos App under Help section.
- Mention the Activity in which you are facing trouble (“Watch TV”, “Listen To Sonos”, “Play Game”, etc.) or in all Activities that includes Sonos.
Looking forward to hearing from you.
Thanks,
Kay
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Sonos Model: Playbar (w/sub) Firmware Sonos: 8.5, release 42251240 All activites using sonos for volume are affected. Also device «sonos playbar» are affected. Button control is demanding a large amount, or a long time of pressing the volume buttons. Ultimate Remote and all Cell-phone apps are affected. The error have been unstable. At one point at the 15.april the remote was able to take proper control over the sonos volume for 30 minutes. Im probably wrong, but i get at feeling there is some kind of software looping going on between sonos API and the wi-fi remote codes for the logitech system, -causing commands sendt over wifi to only partially beeing sendt correctly. -
In your case (similar to mine) I'd reconfigure the remote volume buttons with infrared commands. At least you're able to control the volume with reasonable delay. Not as snappy as over wifi, but at least it works (however only with Playbar and Playbase). Devices in my case: Sonos Playbar Surround Setup with 2xPlay:1 and Sub (fw 8.5 build 42251240), all activities Harmony Hub (fw 4.15.96, app version 5.4 build 29) -
Same here...
Sonos Playbar, 2 Play:1's (surround), 1 Sub, 1 Play:3, 1 Play:5, and 1 Play:1
All latest firmware 8.5
All activities that used the Sonos were impacted, though I've managed to change most activities to instead use the TV to control volume, which in turn *correctly* changes the Sonos volume on the Playbar and surrounds.
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Sonos Playbar, paired with 2 x Play:1 and a sub.
All on latest Logitech Harmony firmware and Sonos v8.5.1.
This only started happening when Logitech updated its firmware and didn't test it properly. Pretty poor quality assurance right there, and still no fix or workaround. How long do we have to wait?
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Posting to add similar complaint. I have the Harmony Elite and use it to control the Sonos soundbar and associated 5.1 speakers. It was working like a champ for the last year or so until the latest update. I updated my Sonos speakers and my Harmony Elite at around the same time, so not absolutely sure which is the culprit, but pretty sure it is the remote since the speakers respond just fine with the Sonos app. Hope they get this fixed soon. Everything is up to date on firmware releases.
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Dear All,
Thank you for providing us with the details. I’ve forwarded it to the Developers and they are looking into this. It would be a great help, if you could provide us with the logs when the issue occurs to help us investigate further.
To submit logs from Harmony remote:
>Click on the Menu icon on your remote screen
>Click “Settings”
>Click “General”
>Click “Submit Logs” and let me know the date and time of the log submission.
To submit logs from Harmony mobile App.
On the Harmony mobile App, tap Menu (?) > About > Customer Support > Submit Logs and let me know the date and time of the log submission.
Note: Submit the logs only after you face the issue.
Looking forward to hearing from you.
Thanks,
Kay
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Hello All- **FIXED** I spent an 1hr and 8 min on phone with customer support and they finally got issue working by programming remote directly to IR of Sonos yesterday. Give them a call and don’t wait for an answer in this forum. Works great and would like to thank Ronelle from customer support who was awesome! BTW- first agent couldn’t help so they had to escalate and that’s why call took so long! Good luck everyone!
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