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Logitech Unifying Receiver Update

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113 comments

  • John Backham

    It's strange that fw version changes for everyone. My 3 URs updated from v012.001.00019 to v012.010.00032. People are reporting v012.011 vs v024.010. My producst are K380 and 2 Anywhere MX Mouse. They all got v012.010 not 011.

    Anyone?

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  • AceHunt

    IMPORTANT!

    Lightspeed Gaming Product dongles can be updated with the linked updater to patch the vulnerability, but be aware that you need to RE-PAIR your device afterwards, or the assignements stop working! You'll be able to move the cursor and click, but no assignments / macros will work. If you're still using LGS, it will not find your mouse and / or crash. (GHub isn't doing better, either.)

    You can fix this by using the Logitech Connection Utility to re-pair your device to the dongle!

    This should have been part of the article to begin with, it's kind of important to know...

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  • Kevin Eckenrode

    @Ian Kim , I can't tell for sure, but it's possible that it works with the Unifying Receiver.  According to questions at Amazon (link follows sentence), it does.  It sounds like it didn't necessarily come with a Unifying Receiver but it's supposedly "Unifying Receiver ready".  You'll have to use Logitech's pairing program to pair the mouse to the receiver when you get one.  https://www.amazon.com/Logitech-Wireless-Mouse-M320-Black/dp/B00O23IQ66

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  • Logi Moderator

    Hi Ian Kim,

    If your mouse has a Unifying Logo at the bottom, you can pair it with the Unifying receiver. You can check this link for the receiver: Unifying Receiver

     

    Please let me know if you need further assistance.

     

    Warm regards, 

    Logi_Elie

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  • Alexander4884

    Logitech keeps advertising Unifying products as compatible with "macOS 10.xx or higher", but has not updated the Unifying Software in over a year. This is fraud. Logitech stays silent on the matter. This is a bad attitude. In my mind, "Logitech" is a tarnished brand and I will not benefit this company with my money again.

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  • AceHunt

    Yes. They've simply become too big. While their hardware is some of the best in quality and design, everything else following that, especially noticeable in support and services for anyone smaller than other behemoths like Microsoft, is absolutely fracking abysmal.

    Their website won't let me file a ticket, even. On day 2, I went with it, just to see how ridiculous it could get, and after 4 hours (!) I finally managed to file something, which was an empty ticket. It only worked because of the funny little "chat" bot popping up in the bottom right corner when you wait long enough on a support website, which itself just does not work at all. By design, or massive incompetence, none of which looks good on them. Replying to that confirmation mail was required to fill in what the ticket was actually about. Sometimes, I'm just flat out unable to log in, the process just halts before loading the actual log in form.

    By the end of the 4 hours I had finally found comments of the community itself, pointing me towards tools and solutions I've never ever heard about from the official support before, despite having massive problems for years. They rather threw 2 replacement products 180 bucks each at me, than tell me how to solve my problem.

    By the end of that 4h run of trying to file a ticket, my intended bug report had been indirectly resolved by the community and I instead filed a ticket with the solution to be added to the above article, and had confirmation in mails they'd do that. Nothing happened, and I made my comment above in hopes someone might find it. The article's still not updated with the information that fixes a "quasi-bricked" Logitech product after updating it following the instructions and links in this article.

    Love the hardware. But if it doesn't work, and you're left alone with your issues, the time you spend trying to get their shit to work as intended becomes a price that's just not worth to pay.

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  • Alex.K

    Hello, I recently updated my MX ANYWHERE 2S mouse to this August Frimware version NO. 13.0000.13 or something close, but since this update, my mouse is not as accurate as before, a lot of frame skipping especially when operate in a glass surface. then I went to Logi service center in local, they replaced my former mouse to a new one, but updated the firmware to the latest.....I asked them not to do this because I'm afraid that the problem caused by this latest update, but they insisted to do it, and just as I worried, shit happened, it is not precisely moving and frame skipping like my old mouse, my old mouse had been purchased not long ago, the production date was 18weeks of 2019, so I'm afraid if logitech can provide me a firmware that rolls back to the previous version or can you check and revise?Thanks

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  • Dallon Ghan

    I think this latest update stopped my side zoom in button from working :/

     

    I am using an M560 mouse

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  • Iain S

    @QingquanKuang

    This may be unrelated, but my Anywhere MX (original, not the 2S) started freezing occasionally after updating the firmware on its Unifying receiver. These problems went away if I connected the Unifying receiver to my PC via the hub in my monitor, rather than the ports in the computer. I'm not sure why.

     

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  • Alex.K

    @lain7107 you are not alone, my 2s suffering the same, freezing randomly, and frame skipping on glass surface, 2s ran perfectly on any surface before this latest firmware update

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  • AceHunt

    Y'all try out what I wrote above in the comment starting with "IMPORTANT", using the Connection Utility, it solved my problems with my updated G900. Let us know if that helps your cases.

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  • Alex.K

    @AceHunt I followed your instruction on re pair the mouse, it seemed fine already, but I'm not sure if it already 100% recovered, but just feels better than before, thank you @Iain7107 suggest you trying it, mine works smoother than before, better than do nothing at all. 

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  • AceHunt

    Yeah, my G900 seemed to work as well, but was behaving weird and wonky. Re-pairing it resolved those issues, so I thought it wouldn't hurt to suggest trying the same stupid fix with other misbehaving products.

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  • Alex.K

    @Chris Ruehlmann after one day trial it fails in my anywhere 2s, it is still frame skipping and occasionally freezes. It seems only logitech updating new firmware may save it....

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  • 家洋 李

    驱动无法进入社区

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  • Heather Cook

    I'm trying to update the firmware on mac but when I download the updating "tool" I get a folder called "Mac_Script_DFU_Tool" with instructions for IT Managers/Administrators. I bought this mouse for personal use. Do you have instructions on how to use this as a layman?

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  • yz lee

    t400 마우스에 버그가있었습니다. 가운데 버튼을 앞으로 클릭하여 설정할 수 없습니다.

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  • yz lee

    t400 마우스에서 있습니다. 중간 버튼의 기능 클릭으로 설정하십시오.

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  • Mike Nutt

    thanks!

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  • Myrik Lord

    Hello!

    How can I update my device from LinuxOS?

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  • djk12345

    My K545 keyboard frequently just stops working, meaning while I'm typing, it's not putting any letters on the screen! I read somewhere if you install the old Setpoint software it may resolve this issue. I'm wondering if I need to uninstall any other software prior to installing Setpoint. My mouse is MK Master2S. Thanks for your help! Debbie

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  • Robert Archell

    Hi Debbie,

    Might it be a low battery condition? (Apologies if you have already addressed that)

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  • John Bartle

    Can someone please answer this persons question?
    Non unifying dongle
    Model: C-U0010
    Firmware: 029.001.00016

    How do we update the firmware?

    Jeff Jackson -8 months ago
    I have a NON-unifying receiver, C-U0010. It appears vulnerable to the MouseJack attack. Was able to write a short 'duckyscript' to tell it to type 'Hi' and it worked just fine.
    I see these updates for Unifying receivers but nothing at all for non-unifying ones. And this receiver was bought this year from the local Target, with an M-R0061.

    Are you intending to leave anyone who chose a mouse with a design on it open to this vulnerability?

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  • Tristan Matthew

    Thanks for the info!

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  • Trevor Waters

    So where is the Mac Enterprise tool? There used to be one cause I had a script that automated this update for us here at work but now it doesn't work and i can't find the MacOS Enterprise tool anywhere.

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  • syn

    哦''

     

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  • Stuart Marinus

    I have no access to this pager??? can someone post an updated link please??

    For PC or Mac users: You can download a simple updating tool here: https://support.logi.com/hc/articles/360035037273

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  • Jakob Skurdal

    Logitech Unifying Receiver Firmware Update tool for PC: https://download01.logi.com/web/ftp/pub/techsupport/keyboards/SecureDFU_1.0.48.exe

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  • Nayara7366

    Suporte, boa tarde.

    Meu mouse não funciona. Ele aparece como Bootloader.

    Estava funcionando perfeitamente, e depois que coloquei para carregar, parou.

    Além disso, parece que não está reconhecendo mais o unifying.

    Como resolvo isso?

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  • ahbecan

    I have two Logitech T400 mouse. After updating the USB receiver, the middle front click (of Touch Zone) does not work to open the link in a new tab. My most used function is now disabled.

    The same issue was written 1 year ago.

    How do you support your products? Why hasn't the problem been solved for 1 year?

     

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