Logitech Options won't load in - Windows 10
Answered
Hey,
I have a problem with the Logitech Options program on my desktop computer runs Windows 10 Home. It loads, but after all nothing happens, a blank grey window opens where I supposed to see my devices, but I don't.
I've started using Logitech Options 2 years ago when I bought my MX Master 2S. It worked very well for me, I could set everything I wanted, but since this error has appeared, I can't do anything at all and when I reinstall an older version it looses all my data tho, I can get all of it back from backups.
Does anyone have any idea what could I do against this, except the one to use an older version?
Thanks for your answers,
Matt
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Official comment
Hi Mathias01,
Thank you for choosing Logitech!
Allow me to help you with the Logitech Options.
• Uninstall Logitech Options
• We need to delete some files from your computer which are hidden by default. We can view them by following the instructions from this link: https://support.microsoft.com/en-ph/help/4028316/windows-view-hidden-files-and-folders-in-windows-10
• Once done, open the Run window (Windows + R)
• Type %appdata% then delete all files and folders belonging to Logitech Options
• Open the Run window again (Windows + R)
• Type %programdata% then delete all files and folders belonging to Logitech Options
• Restart the computer
• Download and re-install Logitech OptionsHope this helps. Please do not hesitate to reach out if you have further concerns.
Warm regards,
Logi_Rona
Comment actions -
i have the exact same issue with more problems.
i have done what you said about deleting files. didnt solved
i have uninstalled and reinstalled - didnt solved
i have uninstalled and installed previous versions - didnt solved
and i cant log in to account or create an account. "could not log in. something went wrong" message
i canceled my firewall - same problem.
nothing helps!
please help
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Hi, elad na,
Have you tried to install Logitech Options version 7.10.3 ?
I had the same situation as yours. Uninstalling, deleting files & reinstalling. Didn't work.
I did all that from my standard Windows 10 account. So, I log on to my administrator account to try the step again. Somehow, Windows 10 auto-detect my MX Master 2S & automatically install the driver. And it works. I can open my Logitech Options & even download my setting from the cloud.
Logitech Options that were installed was version 7.10.3 & want to update it to version 7.14.70. I hit OK thinking everything will be fine. And just after that, everything broke again. My Logitech Options won't load; just a blank grey window.
I uninstalled Logitech Options (again), restart my PC, log on to my administrator account, Windows 10 detect my mouse & download the driver. It works again. But of course, I don't update the software and stuck with version 7.10.3. My Logitech Options works fine on my PC without any hiccup since then.
I hope this will help. Sorry for not posting my experience earlier. Love to hear comments from Logitech.
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Hi elad na.
Thank you for reaching out to Logitech!
We are here to help you with your concern about the Logitech Options.
You may try what Mohd Fauzi Ramlan have suggested. You may download previous version of the Logitech Options. You may find them on this link: https://support.logi.com/hc/en-001/articles/360025297893 .
Please do not hesitate to reach out for further concern.
Warm regards,
Logi_Rona
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Thank you for your response.
Thank you for posting your experience here and for sharing what you have done to get the issue resolved. It would also be beneficial for other users to try if the suggested steps above does not work for them.
Please do not hesitate to reach out for further concern.
Warm regards,
Logi_Rona
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Hi elad na,
Thank you for your response.
Let me create a ticket for you to better assist you with your concern. Please do not hesitate to reach out to the email ticket for further concern.
Warm regards,
Logi_Rona
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I have the same problem for months... All the new version has blank page. The only way can make MX Master working is version 6.40 and before.
But the 6.40's Options will not run at startup on my windows 10 1903.
And I want to buy MX Master 3. If I cannot fix this how should I use it?
I also tried many ways to fix it. Like reinstall vc runtime, sfc scannow, reinstall windows without reset... None of them works.
Please!!
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I used process monitor to log what Options going on when starting... It seems the circle turns servral times are trying make the UI working, but after times it gived up. I checked the whole log, the process dead and born again and again. Always ends in the REGKEY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\GRE_Initialize".
I think there is something wrong with the fonts or system GUI setting. I am using chinese in 4K monitor with 150% scaling. Hope these info can be used to debug.
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Keep asking to update wouldn't stop it just annoying me everything was working on the mx master 2s, so i try to open the app and it just wouldn't do anything uninstall the Options and try install Options_8.0.863 and Options_6.92.275, it just start on the task bar for 2 sec then close, try delete everything Logitech own on my windows 10 still no go. now my clip buttons now not working....this happen before just not sure how got it working...if i do get working i'll post something
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I had the same problem (the application was hanging with a blank grey window) and I dare to say that now I have successfully isolated the root cause of it.
At all times, all versions of the application work correctly on my machine, even the latest "Logitech Options 8.0.863", until I check the Analytics option ("Help Logitech improve its products and services..."). Once this option is checked - either during the installation or afterwards - then the issue described above arises. This behavior is deterministic.
I hope this finding will help Logitech developers to solve this problem.
Best regards
Miloslav
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