MX Keys volume keys stick

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Dennis Campillo

• 02 November 2019 01:16
• Edited

Hello all,

I recently purchased an MX Keys keyboard (approximately two weeks ago). I absolutely love the keyboard, but am having an intermittent issue with the volume keys. Occasionally the volume down or volume up key will endlessly repeat even after I release the key. The key itself is not physically stuck, I can feel the key release when I lift my finger, but my computer reacts as though I'm still holding down the key.

The only way for me to stop it is to power off/on the keyboard which allows the keyboard (volume keys included) to function normally until the next time this occurs. This problem occurs maybe 5% - 10% of the time I use the volume keys. It does not happen with any of the other keys on the keyboard.

I have checked to make sure I'm running the latest software/firmware. 

Is it possible that it is the unifying receiver and not the keyboard? Any recommendations for what I should try? 

 

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Update: I tried using another Unifying Receiver, but the problem still kept recurring, so I tried connecting my keyboard via Bluetooth, and this seems to have resolved the problem for me. I would prefer to use the receiver over Bluetooth, but it's not a deal-breaker for me. Other than this slight hiccup, I absolutely love this keyboard.

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  Cyberdank2066

  • 22 April 2021 15:47

  22.04.2021

  Microprogramm version 012.000.00011

  Logitech Options version 8.10.154

  Problem still exists

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  James Cole

  • 13 August 2021 20:53

  Uninstalled Logitech Options and Installed Logitech Options + BETA.

  Still same issue! Will it ever be fixed?

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  Rares Popescu

  • 13 August 2021 21:02

  The issue is fixed with the last update for some weeks ago. Tested and works perfectly.

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  ZRRIFLE

  • 23 August 2021 10:31

  Definitely an improvement from before, but I noticed if keeping my finger on the 'up' volume key until it reaches 100, it will get stuck there, forcing you to turn off & on the keyboard to get unstuck. If increasing volume, stop just before hitting max. 

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  javishd

  • 16 March 2022 06:14

  @Rares What software version did you think fixed this problem? I still have my volume stick just as often as ever. 

  I'm on 8.54.106

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