Circle 2 not responding after firmware update

I have two circle 2 cameras, they both prompted for a software update a week or so ago.

1 camera updated without issue, the other is now unusable.

I have a support case open, that's being ignored, so I thought I would reach out on here and see if anyone has any suggestions.

I reset using the side button on the camera, and it boots to 2 x Amber LED flashed, then a solid Green LED for 40 seconds, this then repeats.

The camera is not reachable in the circle app, I have tried removing the camera and re-adding it in the circle app, it doesn't appear.

I open the Home app, select add, but it does not see the camera, I then select "I Don't Have a Code or Cannot Scan" and select to enter a manual home kit code. This takes me to the Add Accessory page, with a spinning gear in the top right of the screen, "Select an accessory to add to home"

The Camera is not listed.

I have also performed the steps above, but scanning the HomeKit code, the camera is not listed.

Logitech Circle support are not responding, which is very dissapointing.

Logi_Aron

27 November 2019 00:04

Are you sure you got the reset procedure done correctly? Did you see the magenta+green pattern after 9 secs of holding the button in?

Neil

28 November 2019 09:58

Thank you for the reply, yep, I am 100% sure the resets (I have performed a quite a few now) are correct.

Matthijs Bonzet

22 December 2019 11:01

Helli Neil and Logi_Aron, same problem here. My ticket is also ignored. I’d like to use it again. Wat is the solution?

23 December 2019 08:49

Hi Matthijs, I finally got this resolved last week, Logitec had to replace the camera, but in order to get a replacement, I had to nag and nag and nag, I ended up having to call the customer service number every couple of days: 001 866 601 5644

Support

Circle 2 not responding after firmware update

Comments

Didn't find what you were looking for?