Circle 2 not responding after firmware update

I have two circle 2 cameras, they both prompted for a software update a week or so ago.

1 camera updated without issue, the other is now unusable.

I have a support case open, that's being ignored, so I thought I would reach out on here and see if anyone has any suggestions.

I reset using the side button on the camera, and it boots to 2 x Amber LED flashed, then a solid Green LED for 40 seconds, this then repeats.

The camera is not reachable in the circle app, I have tried removing the camera and re-adding it in the circle app, it doesn't appear.

I open the Home app, select add, but it does not see the camera, I then select "I Don't Have a Code or Cannot Scan" and select to enter a manual home kit code. This takes me to the Add Accessory page, with a spinning gear in the top right of the screen, "Select an accessory to add to home"

The Camera is not listed.

I have also performed the steps above, but scanning the HomeKit code, the camera is not listed.

Logitech Circle support are not responding, which is very dissapointing.

Neil

28 November 2019 09:58

Thank you for the reply, yep, I am 100% sure the resets (I have performed a quite a few now) are correct.

Logi_Aron

27 November 2019 00:04

Are you sure you got the reset procedure done correctly? Did you see the magenta+green pattern after 9 secs of holding the button in?

Matthijs Bonzet

22 December 2019 11:01

Helli Neil and Logi_Aron, same problem here. My ticket is also ignored. I’d like to use it again. Wat is the solution?

23 December 2019 08:49

Hi Matthijs, I finally got this resolved last week, Logitec had to replace the camera, but in order to get a replacement, I had to nag and nag and nag, I ended up having to call the customer service number every couple of days: 001 866 601 5644

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Circle 2 not responding after firmware update

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