Sustainability Navigation

Logitech R500 is not pairing with iPad Air 3 iOS 13.3.1




  • Official comment

    Hi ASHRAF1586,


    Thank you for reaching Logitech! We apologize for not providing a prompt response.

    We checked your account and saw the ticket you've raised about your R500 remote. We're glad to see as well that our support representative were able to assist you with the concern.

    If you have further inquiry, please do not hesitate to reach back to us or contact our support team for direct assistance.




    Comment actions Permalink
  • ASHRAF1586

    Actually the support didn't provide a solution for this, they told me to return the item and it has passed its number of days of return.

    If the product will no longer support new versions of iOS, I think Logitech must change their product description to be clear with customers and avoid such situation.

    Comment actions Permalink

Please sign in to leave a comment.