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Having trouble detecting or syncing your Harmony remote on mac 10.15.4

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68 comments

  • Ralph

    Hi MIKE STAN

    Thank you for writing to us with your concern!

    We have a replacement app for the MyHarmony IR remotes, Harmony Desktop and you will be able to download it by visiting the following link: 

    https://app.myharmony.com/prod/mac/HarmonyDesktop.dmg

    Refer to this thread https://support.logi.com/hc/en-us/community/posts/360034696754-Important-message-macOS-to-no-longer-support-32-bit-applications for more information on support for 64-bit apps.

    Best regards,

    Ralph

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  • Alick Wilson

    It works for me, but usually sync does not start at first attempt. I then cancel and retry. Sometimes it takes several retries before it starts syncing.

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  • Ralph

    Hi Jon Steinmetz

    Thank you for writing to us with your concern!

    I can understand that you're experiencing an issue while trying to sync your Harmony One remote using the latest Harmony Desktop Software. We regret the inconvenience caused to you!

    Please be informed that the issue has been already solved from our end and I'd recommend you to try uninstalling the software & install again to check whether it works as expected. 

    Note: Installing Logitech Harmony Remote Software on macOS 10.15 Catalina (or higher) will require an additional driver during installation. When prompted, you will be guided to your System Preferences to do so. This driver is required for Harmony 900, 1000, and 1100.

    We look forward to hearing from you soon!

    Best regards,
    Ralph

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  • Joe Alba

    The issue is definitely not resolved for all devices. 

    I tried working with customer support since April, and the final "resolution" was blaming the hardware rather than the software.  My Harmony Touch remote remains a paperweight since attempting a software update in April as part of my reconfiguration in switching from cable to Youtube TV.  If a software update makes a working device inoperable, that's a software problem -- not a hardware problem.

    My device connects to Harmony Desktop on OSX.  When I attempt to sync, it reaches 20% and then comes up with the "Device disconnected" warning.  If I hold "off" and "menu" and sync again, the progress meter gets further before reaching the same error screen.

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  • chnzshyguy

    I have tried many cables and am still facing this problem on my Harmony 650 remote with MacOS Catalina 10.15.7 and Harmony Desktop 1.0.271 (1)... It used to work on this mac a long time ago with MyHarmony 32bit with random MicroUSB cables.

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  • Kalai

    Hi All,

    Thank you for your patience. We have fixed the issue, I would request you to download the latest version
    of Harmony Desktop App from https://support.myharmony.com/download and click on "Using Harmony without a hub?"

    NOTE: Ensure that the old version of Harmony Desktop is closed or uninstalled before installing the new version.

    If you want to check if the app is updated. Please follow the steps given below to get verified.

    On the Mac>>

    Finder -> Applications -> Harmony Desktop -> Do a secondary click (right click) on Harmony Desktop -> Get Info

    The latest version of Harmony Desktop App is (1.0.271).

    Thanks,

    Kay

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  • PKHarmony

    First delete the Harmony Desktop App from your Mac. After that, download & install the latest version
    of Harmony Desktop App (v1.0.271) from https://support.myharmony.com/download (You need to click on "Using Harmony without a hub?")

    If you want to check if the app is updated. Please follow the steps given below to get verified.

    On the Mac, go to Finder -> Applications -> Harmony Desktop -> Do a secondary click (right click) on Harmony Desktop -> Get Info.

     

    If that didn't help, please try the suggestion from my previous post (reddit). 

     

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  • PKHarmony

    Vaughan Wingfield please accept my apologies if I was not clear. The issue reported in this thread was fixed by us and many customers confirmed it to be working. If  you're still experiencing the issue it could be a different one. As I posted in the above thread adding unsupported devices might cause E1400 error and if the remote is not detected then you might need to use a different cable or connect the cable directly to the computer. 

     

    Can you please let me know the problem you're facing to help us understand and troubleshoot further.

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